Sian Bonson
Tarragindi,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Cafe All-Rounder
Feed 'Em Takeaway
Rocklea, Brisbane
07.2024 - 02.2025
- Assembled and served meals according to specific guest requirements; explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Assisted with unloading deliveries from suppliers into storage areas, and rotated stock appropriately.
- Exceeded customer satisfaction by finding creative solutions to problems, and, in doing so, developed positive relationships with regular patrons.
Shift Manager
McDonald's
Salisbury, QLD
05.2023 - 06.2024
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Crew Member
McDonald's
Salisbury, QLD
09.2021 - 05.2023
- Prepared hot food items and beverages such as coffee drinks according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Upheld high standards of customer service, productivity and quality in operations, awarded Employee of the Month for June 2022.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Volunteer Active Listener
7 Cups Of Tea
, QLD
04.2014 - 08.2017
- Delivered empathetic assistance to address relapse prevention, social concerns and mental health challenges.
- Advised clients on anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Contributed to managing crisis situations effectively.
Farm Laborer
Stevenson's Corporation
Taupo, NZ
05.2010 - 10.2011
- Operated motorized vehicles and farm equipment.
- Contributed to various farm operations including livestock care and health management (i.e. drenching, docking, and vaccinations).
- Repaired buildings, fences, and other pertinent structures to keep livestock properly and safely contained.
Sales Associate
Big W
Brisbane, QLD
06.2006 - 11.2009
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Used POS system to ring up customer purchases, process payments and issue receipts.
Education
Certificate III in Security Operations -
Asset College
Spring Hill, QLD10.2019
High School Diploma -
Faith Lutheran
Plainland, QLD11.2005
Skills
- Dispute mediation and emergency response, including contacting and coordinating with emergency services
- Cash-handling accuracy, including end-of-day data entry, investigation of discrepancies, and deposit procedures
- Inventory management
- POS system operation, end-of-day procedures and troubleshooting
- Equipment troubleshooting
- Excellence in customer service, including complaint logging and resolution
- Team training, mentoring and development
Referees
Orin Boyter (Restaurant Manager, Salisbury McDonald's)
Store: (+64) 7 3275 3466
Email: orin.boyter@au.stores.mcd.com
Kellie McQuade (Store Manager, Feed 'Em Takeaway)
Store: (+64) 7 3255 9422
Email: kellmcquade@gmail.com
Timeline
Cafe All-Rounder
Feed 'Em Takeaway
07.2024 - 02.2025
Shift Manager
McDonald's
05.2023 - 06.2024
Crew Member
McDonald's
09.2021 - 05.2023
Volunteer Active Listener
7 Cups Of Tea
04.2014 - 08.2017
Farm Laborer
Stevenson's Corporation
05.2010 - 10.2011
Sales Associate
Big W
06.2006 - 11.2009
Certificate III in Security Operations -
Asset College
High School Diploma -
Faith Lutheran
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