Dedicated hospitality professional with over 15 years of experience and a proven track record of achieving company goals through consistent and organized practices. Renowned for strong leadership in housekeeping management, problem-solving, and enhancing guest satisfaction. Highly organized, dependable, and skilled at multitasking in fast-paced environments. Committed to delivering high-quality results through effective time management, strong interpersonal skills, and a solutions-oriented mindset.
• Supervise and coordinate daily operations, managing staff and supervisors while ensuring compliance with SOPs.
• Handle departmental training, payroll, rostering, store ordering, and VIP room inspections.
• Foster a safe working environment through policy adherence and proactive safety practices.
• Improve productivity and efficiency by prioritizing tasks in a fast-paced environment.
• Led housekeeping at a 5-star deluxe holiday park spanning 5 acres with 45 rooms and 120 camping sites.
• Communicated repair needs, managed inventory, and placed orders for supplies.
• Oversaw team productivity, developed training programs, and implemented workflow improvements.
• Collaborated with the front desk to address guest requests promptly, ensuring service excellence.
• Managed housekeeping operations across 16 community sites, overseeing staffing, training, and quality control.
• Trained and mentored new personnel to improve service delivery.
• Assigned staff based on skills and daily requirements while maintaining inventory controls.
• Cleaned and maintained guest rooms and public areas to high standards.
• Handled guest requests and delivered personalized service.
• Trained new employees and adhered to safety protocols.
• Supervised daily operations at New Zealand’s largest gym.
• Trained staff, managed store ordering, and ensured compliance with safety standards.
• Cleaned and stocked guest rooms and responded to guest requests.
• Demonstrated adaptability by working flexible hours.
• Managed daily housekeeping operations, including staff training, rostering, and store ordering.
• Promoted safety and efficiency in departmental resource management.
• Handled daily operations of the Housekeeping Department, focusing on room inspections and payroll.
Housekeeping Assistant
• Cleaned guest rooms and public areas, and performed laundry duties.
• Assisted with stock-taking and inventory management.
• Assisted with cleaning and stocking tasks in guest rooms and public areas.
• Gained practical experience in housekeeping functions and safety protocols.
Extensive Experience: 15 years in hospitality (Housekeeping Department)
Communication & Service: Excellent verbal and written communication skills, customer service expertise
Operational Proficiency: PMS systems (Opera, Fidelio, HotSOS), MS Office, and inventory management systems
Team Leadership: Training, mentoring, and supervising large teams
Detail-Oriented: Strong attention to detail and ability to multitask effectively
Departmental Management: Budgeting, payroll, and store ordering (SCM)
Problem Solving: Conflict resolution and collaboration in high-pressure situations
Housekeeping Expertise: Laundry operations, room inspections, handling lost & found, linen/uniform rooms
English, Hindi, Marathi
Visa status: Resident