Siddharth Lanjekar
Auckland,AUK
Summary
As a dedicated and highly skilled IT Support professional, this experience spans four years of delivering top-tier technical assistance and resolving a wide spectrum of IT issues for a diverse clientele. A challenging IT Support role is currently sought after, where expertise in troubleshooting, hardware and software maintenance, and exceptional customer service can be applied.
Overview
5
5
years of professional experience
Work History
Desktop Support Engineer
Accel IT Services Private Limited
03.2020 - Current
- Configured hardware, devices, and software to set up workstations for employees
- Provided exceptional technical support via phone, email, and in-person interactions, consistently exceeding client satisfaction benchmarks
- Managed over 50 customer calls per day.
- Installed, configured, and maintained Windows and Mac operating systems and various software applications
- Collaborated with the IT team to implement network improvements, ensuring optimal performance and security
- Assisted in setting up and managing user accounts, security permissions, and email systems
- Conducted regular system backups and data recovery procedures, safeguarding critical information
- Managed help desk ticketing system, efficiently prioritizing and resolving user-reported issues
- Conducted software installations, updates, and patches to maintain system integrity
- Trained end-users on basic troubleshooting techniques and best practices to reduce recurring issues
- Assisted in planning and executing IT infrastructure projects, which included server migrations and network expansions.
- Collaborated with vendors to procure IT equipment and negotiated cost-effective contracts.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
- Monitored systems in operation and quickly troubleshoot errors
- Patched software and installed new versions to eliminate security problems and protect data
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Assisted end-users with conference room equipment setup and operation
- Suggested software and hardware modifications to reduce lag time and improve overall speed
Administrator
Scorpion Enterprises
11.2019 - 02.2022
- Maintained personnel records and updated internal databases to support document management
- Computerized office activities, maintained customer communications, and tracked records through delivery
- Proficient in hard disk recovery, ensuring data retrieval with precision
- Skilled in laptop and computer repair, software installation, and Windows setup (XP, 8, 10, 11)
- Expert in laptop and computer maintenance, upgrades (RAM, SSD, Hard Disk), and replacements
- Proficient in CCTV installation, configuration, and remote desktop connectivity
- Excel at maintaining user records, and fostering organized operations
- Effective communication with global teams for seamless collaboration.
- Investigated hardware product issues involving materials and software and devised solutions
- Maintained technology equipment performance by configuring, diagnosing, and repairing hardware
- Strategically implemented new computer projects and hardware installations to improve workflow for 200+ employees
- Collaborated with other departments to identify and solve software issues
Hardware Engineer
Samskrta Enterprises
01.2019 - 09.2019
- Strategically develop, implement, and sustain branch business plans
- Uphold company policies, principles, and procedures for consistent excellence
- Achieved 20% increase in sales.
- Facilitate productive client meetings with senior leadership
- Deliver exceptional customer service top priority
- Generate insightful Monthly Desktop Audit reports
- Ensure efficient formatting with reliable backups
- Identify and resolve laptop and computer issues adeptly
- Expertly assemble computers to meet specific needs.
- Designed computer hardware components and peripheral devices
- Investigated hardware product issues involving materials and software and devised solutions
- Efficiently managing time, consistently meeting all task deadlines.
Education
Diploma - Information Technology
A.I.S.S.M.S.Polytechnic College
India09.2015
Skills
- Communication
- Hardware Maintenance
- Active Directory
- Windows, MacOS
- Network Support
- Office 365
- Mobile Device
- Troubleshooting
- Antivirus Software
- Data recovery
- Application support
- Customer service expert
References
REFERENCE
Available upon request
Timeline
Desktop Support Engineer
Accel IT Services Private Limited
03.2020 - Current
Administrator
Scorpion Enterprises
11.2019 - 02.2022
Hardware Engineer
Samskrta Enterprises
01.2019 - 09.2019
Diploma - Information Technology
A.I.S.S.M.S.Polytechnic College
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