MS Office
Siddhesh Mulgaonkar
Student
Auckland,AUK
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Manager
YES Bank
Mumbai, India
11.2022 - 05.2023
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Facilitated inter-departmental communication to effectively provide customer support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Deputy Manager
RBL Bank
Mumbai, India
08.2021 - 11.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Assistant Manager
IDFC FIRST Bank
Mumbai, India
09.2019 - 07.2021
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated current processes to develop improvement plans.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager
ICICI Bank
Mumbai, India
09.2018 - 09.2019
- Effective liaison between customers and internal departments.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.
- Responded proactively and positively to rapid change.
Officer
Axis Bank
Mumbai, India
06.2015 - 08.2018
- Cross-trained and backed up other customer service managers.
- Effective liaison between customers and internal departments.
- Delivered prompt service to prioritize customer needs.
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
Business Development Executive
Avacom Media & Entertainment Pvt. Ltd.
Mumbai, India
07.2012 - 05.2015
- Hired, trained and supervised volunteers and support staff required for events.
- Coordinated with florists, photographers and musicians during for events.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Evaluated and selected service providers and vendors according to customer requirements.
- Managed event logistics and operations.
- Developed post-event reports to determine effectiveness of each event.
Education
MBA - Marketing
Auckland Institute of Studies
Mount Albert, AUK 01.2023 - Current
PG Diploma - Banking, Investment And Insurance
We School - Welingkar Education
Mumbai 01.2015 - 12.2016
Third Year - Bachelor of Commerce - Financial Accounting And Auditing
D. G. Ruparel College of Arts, Science And Commerc
Mumbai 06.2011 - 06.2012
Second Year - Bachelor of Commerce - Financial Accounting And Auditing
Smt. MMK College of Commerce And Economics
Mumbai 06.2010 - 05.2011
First Year - Bachelor of Commerce - Financial Accounting And Auditing
Smt. MMK College of Commerce And Economics
Mumbai 06.2009 - 05.2010
HSC - Commerce
Smt. MMK College of Commerce And Economics
Mumbai 06.2008 - 05.2009
SSC -
Our Lady of Salvation High School
Mumbai 06.2006 - 05.2007
Skills
Staff Management
undefinedSoftware
Finacle
CRM
Talisma
LocoBuzz
Timeline
MBA - Marketing
Auckland Institute of Studies
01.2023 - Current
Manager
YES Bank
11.2022 - 05.2023
Deputy Manager
RBL Bank
08.2021 - 11.2022
Assistant Manager
IDFC FIRST Bank
09.2019 - 07.2021
Assistant Manager
ICICI Bank
09.2018 - 09.2019
Officer
Axis Bank
06.2015 - 08.2018
PG Diploma - Banking, Investment And Insurance
We School - Welingkar Education
01.2015 - 12.2016
Business Development Executive
Avacom Media & Entertainment Pvt. Ltd.
07.2012 - 05.2015
Third Year - Bachelor of Commerce - Financial Accounting And Auditing
D. G. Ruparel College of Arts, Science And Commerc
06.2011 - 06.2012
Second Year - Bachelor of Commerce - Financial Accounting And Auditing
Smt. MMK College of Commerce And Economics
06.2010 - 05.2011
First Year - Bachelor of Commerce - Financial Accounting And Auditing
Smt. MMK College of Commerce And Economics
06.2009 - 05.2010
HSC - Commerce
Smt. MMK College of Commerce And Economics
06.2008 - 05.2009
SSC -
Our Lady of Salvation High School
06.2006 - 05.2007
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