Sidharth Wadhwa
Auckland,New Zealand
Summary
A highly adaptable professional with proven experience in customer service and stakeholder relationship management. Customer‑focused professional with strong analytical and communication skills, experienced in delivering exceptional service in fast‑paced financial environments. Skilled in cash handling, account servicing, and using Microsoft Office and banking systems to support accurate and efficient transactions. Adept at identifying customer needs, providing tailored solutions, and guiding clients through onboarding and digital tools. Demonstrates professionalism, attention to detail, and the ability to prioritise tasks under pressure. Committed to building trusted customer relationships and excellent service and operational integrity.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Accountant & Office Administrator
Accountrust Limited
Auckland, NZ
06.2025 - 03.2026
- Process GST returns, payroll, and reconciliations using Xero.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Handled correspondence, providing timely responses to all enquiries.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Manage accounts payable/receivable and maintain financial accuracy.
- Perform administrative duties to ensure efficient office operations.
- Generated accurate financial reports using advanced software tools.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Assistant Duty Manager
Birkenhead Liqour
Auckland
05.2024 - 05.2025
- Oversaw daily operations, guaranteeing all tasks were completed in a timely manner.
- Handled cash transactions, minimising discrepancies at end of day reconciliation.
- Encouraged positive work environment through effective communication strategies.
- Ensured customer satisfaction by addressing and resolving complaints promptly.
- Monitored stock levels and made key decisions about stock control.
- Increased client retention by providing superior customer service.
- Provided excellent customer service, fostered loyal customer base.
Customer Service Representative
Fume Store Ltd
01.2025 - 04.2025
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Provided top-notch support for increased customer satisfaction.
- Assisted customers with varying questions using product knowledge and service expertise.
Sales Assistant
Lifestyle Furniture
Auckland, NZ
02.2023 - 12.2023
- Provided tailored furniture solutions and achieved regular sales targets.
- Supported merchandising, stock management, and customer service functions.
- Helped enhance in-store presentation and overall customer experience.
- Utilised excellent communication skills to provide detailed product information.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Business Operations Associate
Rajesh International
, India
03.2013 - 12.2022
- Deliver excellent customer service by responding to client queries promptly and professionally.
- Manage and process customer applications, documents, and requests with accuracy and attention to detail.
- Support daily operational tasks to ensure smooth workflow and on-time service delivery.
- Maintain accurate records and data in line with company policies and compliance standards (AML/KYC).
- Collaborate with cross‑functional teams such as sales, finance, and compliance to resolve issues efficiently.
- Identify and escalate process gaps, data inconsistencies, or potential risks to management.
- Assist in preparing reports, monitoring service metrics, and tracking business performance.
- Provide training or guidance to new staff and share best practices to improve team efficiency.
- Contribute to process improvement initiatives to enhance productivity and customer satisfaction.
- Uphold company values by ensuring ethical practices, confidentiality, and professional conduct at all times.
Education
Bachelor of Business - Finance
Massey University
Auckland, New Zealand 01.2023 - 01.2026
Diploma in Business -
Lovely Professional University
India 01.2013 - 01.2014
Skills
- Microsoft Office
- Strong analytical approach
- Strong written communication
- Customer education and onboarding
- Cash handling
- Outstanding customer service
- Customer needs analysis
- Natural ability to develop and maintain working relationships with internal and external stakeholders
- Highly adaptable to learn and adapt business systems and processes
- Proven experience of working under tight timelines
- Ability to organize and manage time to tasks by effectively prioritizing them
Languages
Hindi
Fluent
Punjabi
Advanced
References
References available upon request.
Timeline
Accountant & Office Administrator
Accountrust Limited
06.2025 - 03.2026
Customer Service Representative
Fume Store Ltd
01.2025 - 04.2025
Assistant Duty Manager
Birkenhead Liqour
05.2024 - 05.2025
Sales Assistant
Lifestyle Furniture
02.2023 - 12.2023
Bachelor of Business - Finance
Massey University
01.2023 - 01.2026
Business Operations Associate
Rajesh International
03.2013 - 12.2022
Diploma in Business -
Lovely Professional University
01.2013 - 01.2014