Sidney Keenan
Te Hapara,Gisborne
Summary
Dynamic and results-oriented professional for enhancing customer satisfaction through exceptional communication and interpersonal skills. Adept at problem-solving and conflict resolution, significantly improving operational efficiency. Demonstrated leadership in fast-paced environments, ensuring high-quality service and team collaboration. Skilled in workplace health and safety, committed to excellence and continuous improvement.
Overview
6
6
years of professional experience
Work History
CSR Representative
VTNZ
06.2022 - 08.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Nail Technician/Beautician
Pretty Nails and Beauty
09.2016 - 01.2021
- Established strong client relationships through exceptional customer service and communication skills.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Waitress and Kitchen Hand
Portofino
01.2019 - 09.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
UE - Maori Studies
Gisborne Girls High School
Gisborne, GIS12.2017
Skills
- Excellent communication and interpersonal skills Am able to build rapport and maintain strong working relationships with others
- Positive team member and Team leader who is calm, organized and respectful of others
- Proven skills in conflict resolution, negotiations, dealing effectively with unexpected
- Hard working, responsible and reliable with good time management
- Physically fit, adaptable and flexible with good use of initiative and common sense
- Sound knowledge of workplace health and safety
References
- Tazi Ana, Pretty Nails and Beauty/Manager, 027 341 0108
- Debbie Melanie, Portofino/Manager, 021 084 73250
Timeline
CSR Representative
VTNZ
06.2022 - 08.2022
Waitress and Kitchen Hand
Portofino
01.2019 - 09.2019
Nail Technician/Beautician
Pretty Nails and Beauty
09.2016 - 01.2021
UE - Maori Studies
Gisborne Girls High School
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