Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Joanna Brown

Papatoetoe,AUK

Summary

Compassionate Medical Receptionist with expertise in patient care and administrative efficiency. Manages appointment scheduling and customer interactions to enhance patient satisfaction. Proficient in data entry and team collaboration, contributing to improved operational workflows.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Receptionist

One Care Health
Papatoetoe, New Zealand
02.2019 - 07.2024
  • Welcomed patients as they arrived, ensuring a positive first impression.
  • Scheduled and confirmed patient appointments with Doctor or Nurse to ensure timely care.
  • Answered all incoming calls and monitored voicemail to facilitate effective communication.
  • Responded to all incoming emails in a timely manner.
  • Updating patient details
  • Operated My Practice and Indici systems to manage patient records efficiently.
  • Processed invoices and completed daily cash-up to maintain accurate financial records.

Sandwich Maker

Auckland International Airport
, New Zealand
02.2015 - 04.2015
  • Provided freshly made sandwiches to airside and landside cafes.
  • Accommodated specific customer requests to enhance satisfaction.
  • Maintained cleanliness of work station to promote a safe environment.
  • Clearly labelled and packaged all items.

Education

Certificate - Health And Well-being Level 3

Life Skills
Mangere
02.2026

Certificate - Health and Well-being Level 2

Life Skills
Mangere
08.2025

Certificate - Freight Forwarding Level 4

Best Training
Manukau, NZ
08.2014

Diploma in Business Level 5

Best Training
Manukau, NZ
11-2007

Skills

  • Appointment scheduling
  • Data entry
  • Customer service and support
  • Time management
  • Team collaboration
  • Communication skills
  • Patience and empathy

References

  • Dharmendra Talreja, Life Skills Tutor, 0272918322
  • Mere Thompson, Wairere Care Services, 021 169 7542, mere@wairere.org.nz
  • Pooja Sohal, One Care Health, 021 555 545, pooja.sohal@onecarehealth.co.nz

Certification

NZ Full Drivers Licence

Timeline

Medical Receptionist

One Care Health
02.2019 - 07.2024

Sandwich Maker

Auckland International Airport
02.2015 - 04.2015

Certificate - Health And Well-being Level 3

Life Skills

Certificate - Health and Well-being Level 2

Life Skills

Certificate - Freight Forwarding Level 4

Best Training

Diploma in Business Level 5

Best Training
Joanna Brown