SIenna Jones

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Developed and managed relationships with customers to increase customer loyalty.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Answered product questions using knowledge of sales and store promotions.
• Utilized POS system to handle customer cash and credit card transactions.

• Provided excellent service under high-pressure situations, ensuring smooth event operations.
• Provided friendly, courteous service to create memorable moments for guests.
• Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
• Enhanced customer satisfaction by providing exceptional catering services at various events.
• Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.

I was on the Manawatū youth council we host 3 events a year that are targeted to youth. We do a youth market, a younger achievers awards, and a colour run. We also help out with council events and we plan and run all of those events ourselves