Sierra Leone Patu
Auckland,AUK
Summary
Organized, dedicated and committed individual seeking employment. I work well under pressure and enjoy the opportunity to build functional team environments. Always willing to learn and adapt to new skills and tasks, while also continuously seeking chances for growth.
Overview
6
6
years of professional experience
Work History
Check In Agent
Menzies Aviation
Mangere, Auckland
09.2023 - 04.2024
- Issued boarding passes to passengers after confirming their identity and verifying their seat assignments.
- Communicated regularly with other departments at the airport to ensure smooth operations.
- Provided wheelchair service for disabled passengers when needed.
- Maintained accurate records of passenger check-ins and departures.
- Adhered to safety protocols while assisting passengers with mobility needs.
- Followed up on lost luggage inquiries from customers promptly.
- Greeted customers and provided assistance in completing check-in procedures.
- Assisted customers with baggage handling, including providing directions to the appropriate baggage claim areas.
- Verified customer identification documents and travel itineraries.
- Resolved customer complaints or issues in a timely manner.
- Processed payments for additional services requested by customers.
- Checked passengers in for flights using airline computer systems.
- Ensured all necessary documents were completed prior to boarding aircrafts.
- Informed customers of luggage weight restrictions and checked luggage sizes for compliance with regulations.
- Checked tickets and identifying paperwork for verification of individual identities.
- Helped travelers find locations within airport complex.
- Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
Inbound Call Center Representative
Sky Tv
Pakuranga, Auckland
04.2021 - 04.2021
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
- Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
- Provided accurate information about products or services to customers.
- Adhered to all company policies and procedures when dealing with customers.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Listened attentively to customer concerns and provided appropriate solutions within the time limits.
- Verified accuracy of data entered into system prior submitting order forms.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Forwarded calls to management if outstanding issue required immediate resolution.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Consulted with customers to resolve service and billing issues.
- Collected deposits or payments and arranged for billing.
Picker Packer
The Warehouse Distribution Centre
Wiri, Auckland
07.2020 - 11.2020
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Utilized RF scanners to track inventory movements throughout the facility.
- Labeled packages accurately with destination addresses for shipping purposes.
- Assembled boxes or other containers for packing goods prior to shipment.
- Used handheld scanners to key in data for packages.
- Tracked outgoing orders to provide shipping status to customers.
Picker Packer
Courier Post
Highbrook, Auckland
01.2019 - 09.2019
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Inspected and verified shipments for accuracy and quality assurance.
- Labeled packages accurately with destination addresses for shipping purposes.
- Assembled boxes or other containers for packing goods prior to shipment.
- Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
- Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Food & Beverage Operational Assistant
Air New Zealand Koru Lounge
Mangere, Auckland
07.2018 - 08.2018
- Provided customer service by taking orders and addressing complaints or concerns promptly.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Received food orders from individuals and explained offerings.
- Cleared away tables and ensured they were cleaned for the next customers coming into the lounge.
Education
High School Diploma -
New Zealand School Of Tourism
Auckland, NZ12-2018
High School Diploma -
Manurewa High School
Auckland12-2017
Skills
- Customer Service
- Problem-Solving
- Basic Mathematics
- Strong Work Ethic
- Heavy Lifting Capacity
- Attention to Detail
- Cleaning and sanitation
- Team Oriented
- Food safety knowledge
- Fast-Paced Environment
- Quick Learner
- Time management proficiency
- Multitasking
- Positive Attitude
References
References available upon request.
Timeline
Check In Agent
Menzies Aviation
09.2023 - 04.2024
Inbound Call Center Representative
Sky Tv
04.2021 - 04.2021
Picker Packer
The Warehouse Distribution Centre
07.2020 - 11.2020
Picker Packer
Courier Post
01.2019 - 09.2019
Food & Beverage Operational Assistant
Air New Zealand Koru Lounge
07.2018 - 08.2018
High School Diploma -
New Zealand School Of Tourism
High School Diploma -
Manurewa High School
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