Summary
Overview
Work History
Education
Skills
Working Holiday
Work Gap
LANGUAGE
Affiliations
References
Timeline
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Siew Fern Chew

Siew Fern Chew

Lake Tekapo, Canterbury,New Zealand

Summary

Proactive and bilingual professional offering several years of experience determining the best processes to control risks. Trained in audits and known for great attention to detail, a positive attitude and commitment to excellence. Pursuing a position abroad to expand my professional horizon and learn valuable new skills.

Overview

8
8
years of professional experience

Work History

Duty Manager, Front of House

TLV Restaurant & Bar
Lake Tekapo, Canterbury, New Zealand
04.2023 - Current
  • Running the day-to-day business of the restaurant & bar and providing great customer experience.
  • Delegating work, managing and training new staff.
  • Attending to customer complaints and resolving issues efficiently.
  • Handling cash and ensuring that all transactions were processed and recorded accurately.
  • Managing social media accounts and up-keeping of the official website.
  • Implemented streamlined workflow for daily cash handling process, increasing efficiency.
  • Promoted to Duty Manager and second person-in-charge to the Restaurant Manager in less than a year.

Senior Executive, Group Audit

UTSB Management Sdn Bhd
Kuala Lumpur, Malaysia
01.2021 - 08.2022
  • Evaluated internal controls, policies and procedures for compliance with company standards, government regulations and areas for improvement.
  • Participated in cross-functional teams focused on developing policy for implementing new processes.
  • Created detailed audit programs to assess operational effectiveness and efficiency in key areas such as payroll processing, accounts payable and receivable, revenue and purchase.
  • Performed walkthrough and test of internal control system to ensure accuracy and completeness of information reported.
  • Investigated discrepancies that were uncovered during audits.
  • Drafted audit reports outlining findings and recommending corrective action plans.
  • Monitored status of corrective actions taken by the management.
  • Industries involvement: satellite communication company, sweepstake company, charitable foundations, entertainment company (cinema).

Senior, Risk Advisory

Crowe
Kuala Lumpur, Malaysia
08.2017 - 12.2020
  • Performed end-to-end internal audit review, regulatory compliance review, Anti Money Laundering/ Counter Terrorism Financing Guideline review, and risk management review for clients' company.
  • Assisted in the development of risk-based annual audit plans based on assessment of organisational objectives and risk.
  • Conducted interviews with management personnel to gain an understanding of business operations.
  • Created detailed audit programs to assess operational effectiveness and efficiency in key areas across operations, finance, payroll and human resources, sales, project management, health and safety, etc.
  • Researched and recommended best practices to improve control environment.
  • Monitored audit progress to ensure that audit is completed timely per established timelines.
  • Managed a team of auditors for audit assignments.
  • Coached junior members to inform and educate on audit processes and procedures.
  • Prepared and compiled audit work papers to ensure accurate documentation is maintained.
  • Prepared detailed audit reports outlining findings, and recommending corrective action plans.
  • Presented results of audits at various meetings including the Audit Committee meeting.
  • Performed follow up reviews to ensure implementation of corrective actions from prior audits.
  • Industries involvement in financial institution such as fund and unit trust management, stockbroking, digital investment management, e-money operations.
  • Industries involvement in non-financial institution: credit rating agency, manufacturing, construction, property management, logistics, digital solution, etc.
  • Managed team's fund and organised team activities to foster a pleasant workplace culture.

Account Assistant

World Travellers DMC Sdn Bhd
Klang, Selangor, Malaysia
03.2016 - 03.2017
  • Recorded and updated financial transactions in the accounting system.
  • Processed daily deposits and withdrawals accurately and efficiently.
  • Managed accounts receivable records including invoicing, payment collection.
  • Ensured accuracy of all financial documents before submission.
  • Reconciled bank statements and credit card transactions on a regular basis.
  • Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
  • Provided administrative support to the sales team.
  • Organised and maintained filing system for the department.

Education

Member of Association of Chartered Certified Accountants (ACCA) -

01.2021

Professional level of the ACCA examinations -

Sunway University College
Malaysia
07-2017

ACCA Advanced Diploma in Accounting and Business -

Sunway University College
Malaysia
01.2015

Skills

  • Internal control & compliance
  • SOP Development
  • Control recommendations
  • Risk Management
  • Process improvement
  • Accounting Principles
  • Analytical thinking
  • Time management
  • Communication skills
  • Customer service skills

Working Holiday

Had a working holiday in New Zealand from September 2022 to March 2023, worked in temporary positions such as fruit picker, packer, housekeeper, and waitress while traveling the country. Been offered a permanent position as a Front of House with my current employer since April 2023.

Work Gap

Had a work gap between April 2017 to July 2017 to concentrate on the preparation for the last ACCA professional paper examination as well as job searching in the auditing field.

LANGUAGE

English - PTE Academic score of 75
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Malay
Professional
Chinese (Cantonese)
Professional

Affiliations

  • Volunteered in a sea turtle conservation project at Chagar Hutang Turtle Sanctuary, Redang Island, Terengganu, Malaysia in year 2019 & 2022.
  • Freelanced as a hiking tour leader to Mt. Kinabalu for my friend's hiking agent company in year 2022.
  • Completed a self-paced online learning program for Introduction to Psychology in year 2021.

References

References available upon request.

Timeline

Duty Manager, Front of House

TLV Restaurant & Bar
04.2023 - Current

Senior Executive, Group Audit

UTSB Management Sdn Bhd
01.2021 - 08.2022

Senior, Risk Advisory

Crowe
08.2017 - 12.2020

Account Assistant

World Travellers DMC Sdn Bhd
03.2016 - 03.2017

Member of Association of Chartered Certified Accountants (ACCA) -

Professional level of the ACCA examinations -

Sunway University College

ACCA Advanced Diploma in Accounting and Business -

Sunway University College

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Siew Fern Chew