Sikiviu Takai
Manurewa
Summary
Customer focused and reliable individual, my attention to detail and exceptional organizational skills, with the ability to juggle multiple tasks at any one time and stay calm under pressure. Possesses skills in project management, problem-solving, and collaboration.
Have passion for helping people and interacting with them to understand their needs to give them the right help and services.
Overview
5
5
years of professional experience
Work History
Assistant Customs Officer
NZ Customs, Auckland International Airport
09.2023 - Current
- Direct and process departing and arrival passengers/crew air/sea on behalf of Immigration New Zealand by: checking and verifying customs documentation, checking passports and travel documents, confirming the reasons for visiting New Zealand, using CusMod and other computer programs to accurately capture and report information received or actively undertaken, directing non-compliant customers/passengers for further interventions and provide assistance and information to customers and other stakeholders.
- Facilitate with passengers and goods and processing of customer information
- Manage the flow of passengers
- Arrange passengers in moving through smart gate(E-Gate)
- Answer enquiries through phone, email and even face to face
- Collect, sort, scan and record of arrival cards
- Mitigate and assist in collecting of duty on goods imported into New Zealand
- Clearing, recording and cleaning up the Customs Amnesty Bins and completing the proper documentation then hand it over to the Supco.
- Complete daily banking (Cutover) in the right time
- Provide data entry and administration support to peers and team members
- Other duties as requested/required by management
- Accountable on a daily basis to the on-duty Supervising Customs Officer
- Provide assistance and information to Stakeholders and customers
- Facilitation and processing of customers/passengers and their information
- Assessing available information to formulate preliminary risk assessment
- Verify correct documentation is required
- Use CusMod to capture information
- Provide data to internal and external stakeholders
- Cooperate with agencies and other stakeholders in all work areas to achieve organizational goals
- Maintain an effective relationship with customers, staff, and passengers to gain their respect/trust.
Client Care Professional
CBG HEALTH NZ (under MOH)
04.2022 - 08.2023
- Responsible for providing information and advice to both internal and external stakeholders.
- Internal and external communication-inbound and outbound calls to various stakeholders in relation to New Zealand’s response to COVID-19.
- Interviewing and delivering surveys with members of the public.
- Following training processes.
- Recording call outcomes in a computer database.
- Contributing to organizational health and safety systems and policies as and where necessary and driving various health and safety initiatives where appropriate.
- General back of house administration and data entry work to cover work not on phones.
- Other duties reasonably within your capability may also be required from time to time.
- My current job now: April 2022 till now
- Reports to: Reach Aotearoa Management
- Key relationships: Support, Management and Calling teams
Covid Advisor
House of Travel
05.2021 - 02.2022
- Covid Advisor will actively participate in the Ministry of Health response to the coronavirus (COVID 19) through completing outbound calls, and the answering of inbound calls where required, as well as providing non-clinical advice to the New Zealand population.
- Report to supervisors in daily undertaking of their required tasks and ensure necessary training requirements are met, and responsible for providing a consistent, quality service to service users.
- Answering inbounds calls to the COVID 0800 number, completing outbound calls to Service Users for Welfare and Customs checks and/or the National Contact Tracing System (NCTS)
- Respond to client contact through relevant channels within defined timeframes. Actively listen to understand the caller’s needs and deliver the right advice
- Ensure the service user’s interests and wellbeing are always paramount and ensure that confidentiality is maintained, and privacy respected
- Be resourceful and dedicated to helping find the right information for callers
- Use the appropriate channels to escalate callers needs when required
- Maintain up to date knowledge of current Covid-19 response processes through online resources provided
- Completing required learning and development activities to ensure the agent is appropriately qualified to deliver an experience to Service Users that meets quality expectations
- Commitment to continuous learning and upskilling based on the most recent available training material
- Advisors are required to remain competent across all queues they are trained for
- Ensure correct call statuses are always used for tasks throughout the shift
- Being available to support other calls within Whakarongorau Aotearoa as required
- Position Purpose and Expected Outcome
HR Intern
A OK NZ
10.2020 - 04.2021
- Performed HR administrative duties such as updating client details from the period 2017 – 2021, email correspondence, filing, record keeping, scanning, and copying
- Obtained information on the client’s journey / experience with the organization
- Carried out research on the Health and Safety Act, Human Rights Act, Employee Rights
- Reviewed training policies relating to similar organizations in relation to Health and safety
- Reviewed the training manuals for health and safety to establish what material needed to be included in the policy
- Observed the facilitators delivering workshops to see what needed to be included in their HR policy on health and safety.
- Contributed to inputting relevant information into the Health and Safety policy
- Contacted clients to update their details checked to determine the value AOK NZ workshop training they participated in.
- Ensuring that the company’s internal HR policies keep pace with the changing legislative landscape.
- Create a Health and Safety Policies for A-OK NZ
Education
Bachelor of Applied Management - Human Resources Management and Project Management
Manukau Institute of Technology
01.2022
Business Administration Level 2-4 - undefined
Manukau Institute of Technology
01.2020
. - Information Technology Level 3
Aspire2Education
Auckland, NZ11-2026
Skills
- HR / Admin
- Ability to provide administrative and general HR services, to support everyday operational activities in a business
- Knowledge of human resources processes / practices with the ability to handle data and employee information with confidentiality
- Customer Service
- Excellent client facing skills with an appreciation and understanding of the importance of customer care
- Capable of responding to customer queries by telephone, email and in person efficiently and effectively
- Interpersonal
- Ability to establish good working relationships with a diverse range of people
- Contributes positively to teamwork and always displays a willing and helpful manner
- Communication
- Able to converse in a polite manner, taking care to understand requests / instructions
- Able to communicate effectively, by showing interest, carefully listening to needs of clients and staff
- ATTRIBUTES
- Dedicated, motivated
- Helpful, friendly
- Take responsibility /ownership of tasks
Accomplishments
- Have Achieved a warrant as an Immigration Office
- Documented and resolved process on arrival cards with requests from IRD, Interpol and control with accuracy and efficiency.
- Collaborated with the team in completing the border operations of both the arrivals and departure passengers
- Achieved percipio e-learning
- Assist new team members with queries on the floor
Languages
English
Full Professional
Tonga
Full Professional
Interests
- Offering time and support to shelters for the homeless, women, and animals
- Outdoor Recreation
- Baking
- Web Development and Design
- Swimming
- Fundraising Events
- I enjoy cooking for friends and family gatherings
- Passionate about balancing physical health with mental and emotional wellness
- Gym Workouts
- I like working with my hands and fixing things
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
Timeline
Assistant Customs Officer
NZ Customs, Auckland International Airport
09.2023 - Current
Client Care Professional
CBG HEALTH NZ (under MOH)
04.2022 - 08.2023
Covid Advisor
House of Travel
05.2021 - 02.2022
HR Intern
A OK NZ
10.2020 - 04.2021
Business Administration Level 2-4 - undefined
Manukau Institute of Technology
Bachelor of Applied Management - Human Resources Management and Project Management
Manukau Institute of Technology
. - Information Technology Level 3
Aspire2Education
Hobbies and Interests
Traveling, spending time with family and friends, swimming, basketball, and rugby.
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