Sikolasipi Faka'osilea
Laie,Laie
Summary
I am a dynamic, bubbly individual with extensive experience at Resene Paints Ltd., excelling in customer service and team leadership. I have worked in both the retail and trade sectors dealing with customer complaints and issues regularly. I am committed to working as a team and fostering unity with work colleagues. I am driven and love to try new avenues and spark new ideas.
Overview
6
6
years of professional experience
Work History
Trade Hub Assistant Manager
Resene Paints Australia
2024.05 - 2025.03
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured stock was readily available and coincided neatly with our trade warehouse needs.
Assistant Store Manager
Resene Paints New Zealand
2019.05 - 2021.11
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Gib Fixer
Nio Contracting Ltd
2018.12 - 2019.05
- Secured repeat business from satisfied clients, demonstrating the effectiveness of my fixer services.
- Applied heavy gib sheets for 12+ hours a day to numerous homes.
- Started early and finished late to ensure jobs were completed to satisfaction and customer demand.
Education
High School Diploma -
Hamilton Boys' High School
Hamilton, NZ2018-11
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Goal setting
- Team building
- Retail operations
- Operations management
- Sales growth
Languages
English
Native or Bilingual
Tonga
Professional Working
Timeline
Trade Hub Assistant Manager
Resene Paints Australia
2024.05 - 2025.03
Assistant Store Manager
Resene Paints New Zealand
2019.05 - 2021.11
Gib Fixer
Nio Contracting Ltd
2018.12 - 2019.05
High School Diploma -
Hamilton Boys' High School