MAKERITA SILUUGA
Mangere East,Auckland
Summary
I am a reliable and hardworking professional with a strong background in customer service and team leadership, as well as hands-on experience supporting children in both home and early learning environments. I take pride in creating positive, supportive spaces—whether that's for customers, colleagues, or young learners. I am known for my calm approach, strong communication skills, and ability to handle challenges with patience and care. I enjoy working with people, building relationships, and contributing to a positive team environment.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Volunteer
Blues Rugby
Mt Eden, Auckland
02.2025 - Current
- Facilitated local community programs
- Communicated with team members and the public, representing the organisation in a professional manner
- Helped organize and lead local community clean-up events
Barista
Caroma Coffee
Takanini, Auckland
08.2025 - 12.2025
- Prepared and served a wide range of coffee beverages to high standards
- Implemented customer feedback to improve service quality and menu offerings
- Processed customer payments accurately and provided accurate change
- Maintained health, safety, and sanitation standards
Career Break
Family Focus
Mangere, Auckland
04.2024 - 02.2025
- Took time to support children during their first year of school
- Provided dedicated care for an autistic child, strengthening empathy and caregiving skills
Shift Manager/Barista
Marina Investment Cooperation
Manukau, Auckland
12.2015 - 04.2024
- Led and supported team members to ensure smooth daily operations
- Resolved customer complaints and maintained high service standards
- Assisted customers with product selection and provided excellent service
- Monitored inventory levels and placed stock orders as required
- Conducted daily store checks to identify and manage risks
- Prepared daily reports for management
- Managed opening and closing procedures
- Trained and mentored new staff
Reliever Teacher
Miller Nest Ealy Learning Centre
Manukau, Auckland
12.2015 - 04.2024
- Collaborated with staff to create a nurturing and supportive learning environment
- Maintained classroom organisation and cleanliness to support effective learning
- Assisted in monitoring student behaviour and encouraged positive interactions
- Supervised students during lunchtime, recess, field trips, and special events
Education
Level 4 Certificate In Flight Attendant - New Zealand Certificate in Flight Attendant
NZ School of Tourism
07.2026 - 11.2026
NCEA Level 3 -
McAuley High School
Otahuhu, Auckland 02.2009 - 11.2013
Skills
- Administration and reporting
- Delegation and decision-making
- Critical thinking and problem-solving
- Relationship building
- Cabin Crew Operational Standards
- Verbal Communication
- Customer service
- Active listening
- Safety compliance
Personal Information
Driving License: Current COA Licence
AWARDS AND ACKNOWLEDGEMENTS
-Excellence in Shift Management
-Introduction into Management
(Certificate for most improved
-Certificate of 100% Attendance
EDUCATION & LICENCES
Learners Drivers Licence
Timeline
Level 4 Certificate In Flight Attendant - New Zealand Certificate in Flight Attendant
NZ School of Tourism
07.2026 - 11.2026
Barista
Caroma Coffee
08.2025 - 12.2025
Volunteer
Blues Rugby
02.2025 - Current
Career Break
Family Focus
04.2024 - 02.2025
Shift Manager/Barista
Marina Investment Cooperation
12.2015 - 04.2024
Reliever Teacher
Miller Nest Ealy Learning Centre
12.2015 - 04.2024
NCEA Level 3 -
McAuley High School
02.2009 - 11.2013