Silvana Morales
Auckland,AUK
Summary
Qualified Support Worker known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring a comfortable and safe environment. Proven skills in effective communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Support Worker
Keringle Park Homecare
05.2019 - Current
- Performed resident care aimed at increasing comfort and wellbeing by assisting with personal hygiene and physical comfort
- Followed safe lifting techniques and individual resident lifting instructions
- Helped residents move in and out of bed, bath, and wheelchairs
- Ensured accurate record keeping at all times and communicated regarding progress and concerns
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
Support Worker
Counties Manukau Homecare Trust
09.2015 - 04.2019
- Assisted clients with daily tasks, like personal care, meal preparation, mobility support, and medication management
- Promoted the mental and physical activity of clients by supporting them in household tasks, hobbies, and rehabilitation exercises
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their well-being.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Documented client's health and behaviours as well as changes resulting in early detection of medical issues
Teacher's Assistant
Kindercare Centre
11.2014 - 09.2015
- Ensured that high-quality early childhood care and education were provided through games in the class and on the playground
- Supervised lunch and tea times
- Ensured compliance with regulations, policies, and procedures
- Enhanced critical thinking skills through problem-solving activities and group collaboration exercises.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
Education
Certificate - Nurse Auxiliary
Carpe Diem
Spain11-2025
Health And Wellbeing Certificate Level 3
Ignite College
08-2025
Certificate Level 2 - Health And Wellbeing Certificate
Careerforce
07-2025
Certificate - Physical Therapy
Physical Therapies Aide
Australia 03-2025
Skills
- Patient safety
- Compassionate caregiving
- Relationship building
- Time management
- Problem-solving
- Social skills development
- Team collaboration
- Active listening
- Progress documentation
Languages
Spanish
Native or Bilingual
Timeline
Support Worker
Keringle Park Homecare
05.2019 - Current
Support Worker
Counties Manukau Homecare Trust
09.2015 - 04.2019
Teacher's Assistant
Kindercare Centre
11.2014 - 09.2015
Certificate - Nurse Auxiliary
Carpe Diem
Health And Wellbeing Certificate Level 3
Ignite College
Certificate Level 2 - Health And Wellbeing Certificate
Careerforce
Certificate - Physical Therapy
Physical Therapies Aide
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