Silvia Beatriz Michelone

• Successfully Managed to keep up to date taking certifications and other trainings online

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
• Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
• Adhered to all safety regulations and traffic laws while driving.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Followed company guidelines and policies when interacting with passengers.
• Observed passengers during journey and reported any suspicious behavior.
• Adhered to tight schedule and met departure and arrival deadlines.
• Remained calm and poised in emergent situations.
• Followed designated routes and schedules while operating vehicles.
• Developed deep knowledge of local routes and area destinations.
• Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.

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• Performed risk analyses to identify appropriate security countermeasures.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Managed time efficiently in order to complete all tasks within deadlines.

• After COVID-19 Pandemic's support finished, Job-Seeker support was granted

• During COVID-19 Pandemic, Support was granted to self-employed workers.
• Got Agile Couch Certification.

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
• Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
• Adhered to all safety regulations and traffic laws while driving.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Followed company guidelines and policies when interacting with passengers.
• Observed passengers during journey and reported any suspicious behavior.
• Adhered to tight schedule and met departure and arrival deadlines.
• Remained calm and poised in emergent situations.
• Followed designated routes and schedules while operating vehicles.
• Developed deep knowledge of local routes and area destinations.
• Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.

Responsible to implement good practices in regards of functional testing, to organize testing area, to plan all test activities needed to improve quality of products delivered and to collaborate with the whole team to achieve deadlines

TASKS:

• Reviewed all test cases and test scripts for quality and identified additional areas to review.
• Documented current production methods to identify points of limitation to target for quantification through testing procedures.
• Provided each staff member with exemplary training to help improve departmental efficiency and boost understanding of respective job duties.
• Directed team members to follow specific testing standards and guidelines as outlined in project requirements.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Recommended changes and corrections to developers for optimal software performance and usability.
• Completed in-depth usability testing on Windows, Android and iOS mobile devices.
• Kept scripts and test cases updated with current requirements.
• Authored and maintained well-organized, efficient and successful manual test cases for entire team.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.
• Completed pre-implementation testing for new system modifications to assess potential impacts.
• Incorporated delivery requirements into planning of testing schedules.
• Coordinated with off-site staff to verify correct use of test procedures and confirm accurate reporting.
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
• Checked configuration files and logs to uncover root causes of problems.
• Determined server operating limits with weekly load tests.
• Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
• Collaborated with product owners to stay current on intended functionality.
• Directed teams completing regression tests to support successful product development stages.
• Assessed software bugs and compiled findings along with suggested resolutions for development team members.
• Optimized test cases to maximize success of manual software testing.
• Maintained bug reporting system for logged faults, delegating issues to development personnel for remediation.
• Updated ongoing testing procedures for software to account for changes resulting from post-release patches

ACHIEVEMENTS:

• Increased backlog
• Better product
• Applied daily Stand ups to improve communication among team members.
• Created successful test scripts to manage automated feature testing,
• Reviewed standard product applications to identify part characteristics relevant to real-world applications in preparation for test design.

Leading Test teams, 12 people total. Goal was about to make solid Test Teams where all members were able to work with same tools and methods, keeping best test standards on each project.

Tasks:

• Assist Test Teams on improving their daily work.
• Collaborate with test analysts on applying good practices.
• Listening to Test team members on their ideas or suggestions to enhance test processes.
• Participate on Management meetings to bring concerns from test teams and improving communication.
• Scheduling Weekly Test Team meetings for members to assist them and catch up on progress of their work and enquires about their career paths
• Attend meetings with client management to follow up progress of different teams and plan solutions to problems.

ACHIEVEMENTS:

• Got strong test teams, with amazing people who collaborate with each other to reach projects goals.
• Refloating QA guild for people to develop their testing skills and career.
• Created testing protocols to be used across product lines.
• Reported problems and concerns to management.
• Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
• Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.

Worked as a QA Lead of a team of 4 people, organizing the area to bring quality and team work to the company

• Encourage team confidence to take responsibility of test estimation and speak up about issues might face during processing
• Backlog analysis with collaboration of Dev team
• Design, maintenance and creation of Test Plans, Test Strategies, Test Estimation
• Design, maintenance, and creation of Test Scripts
• Bug creation, prioritization, severity classification, follow up and analysis of impact on production
• Bug tracking and reporting
• Project assignment
• Leading testing of one of more complex projects, major client and testing other projects according to priorities
• Collaborate with Management to apply Agile and some good practices on SDLC
• Attend daily meetings with management to decide priorities among many projects under development.
• Knowledge transfer, couching new team members
• Technical interviews to new candidates for testing position
• Improving communication with Dev team and soften up conflicts
• Interact with whole Dev team to bring best solutions for users
• Evangelize about Testing Processes and Bug’s workflows
• Assist Business analyst in writing user stories

ACHIEVEMENTS:

• Conducted data review and followed standard practices to find solutions.
• Liaised between quality control and other departments and contractors, providing project updates and consultation.
• Inspected items and compared against standards to meet regulatory requirements.
• Drafted technical documents such as deviation reports, testing protocol and trend analyses.
• Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
• Assessed products or services to evaluate conformance with quality standards.
• Created testing protocols to be used across product lines.
• Reviewed production processes and identified potential quality issues.
• Conducted investigations into questionable test results.
• Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
• Collected and analyzed data to measure effectiveness of quality control processes.
• Reported problems and concerns to management.
• Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
• Performed tests and inspections to conform to established standards.
• Visibility of on-going projects improved.
• Recorded and organized test data for report generation and analysis.
• Developed and implemented procedures to meet product quality standards.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
• Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.

Working with 3 different clients along the time in the company

• Recorded, analyzed, and distributed statistical information.
• Assured consistent quality of production by implementing and enforcing automated practice systems.
• Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
• Conducted risk assessments to identify and mitigate potential quality issues.
• Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
• Performed root cause analysis to identify and resolve quality issues and defects.
• Applied coaching techniques and tools to support managers and team members in improving performance.
• Specified quality requirements of raw materials with suppliers.
• Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.
• Cross-trained existing employees to maximize team agility and performance.
• Managed and motivated employees to be productive and engaged in work.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.