Simaima Uasilaa
Auckland,AUK
Summary
Independent Revenue Officer willing to learn new tasks quickly and maintain positive attitude in workplace. Outstanding telephone and interpersonal skills. Open to working flexible schedule, including evenings and weekends. Committed to helping taxpayers in difficult situations by giving effective solutions. Deals effectively with others and remains calm and collected during stressful circumstances. Self-motivated and confident with outstanding written and verbal communication talents.
Overview
1
1
year of professional experience
Work History
Revenue Officer and Receptionist
Ministry of Customs and Revenue
Kolofoou , Nukualofa,Tonga
2021.11 - 2021.12
- Analyzed financial data from various sources to identify potential areas of noncompliance.
- Participated in training sessions designed to increase understanding of revenue policies, procedures, systems, and tools.
- Verified accuracy of financial documents such as income tax returns.
- Answered incoming calls and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Customer Care Agent
Digicel Company LTD
Kolofoou , Nukualofa,Tonga
2021.02 - 2021.10
- Resolved customer complaints in a professional manner.
- Responded promptly to emails from customers seeking assistance.
- Followed up with customers after purchase to ensure satisfaction.
- Provided timely and accurate responses to customer inquiries via phone, email, and chat.
- Communicated effectively with other departments to resolve customer issues promptly.
- Ensured that each call was handled in accordance with company standards.
- Monitored incoming calls from customers, ensuring all were answered in a timely manner.
- Utilized problem-solving skills to identify root cause of customer issues.
- Provided detailed information about products and services upon request.
- Suggested additional products or services that may be beneficial for customers.
- Troubleshot technical problems related to products or services provided by the company.
- Documented all customer interactions accurately in CRM system.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Delivered customer support to high call load each shift.
- Identified customer needs and provided appropriate solutions.
Education
Certificate Level 4 - Accounting
Tonga Institute of Higher Education
Tonga2022-12
Bachelor of Business - Tourism Management
Auckland Institute of Stuudies
Auckland, NZSkills
- Professional Telephone Assistance
- Account Monitoring
- Revenue Quotas
- Cost Control
- Account Reconciliation Abilities
- Interpersonal Communication Skills
- Researching Abilities
- Problem-Solving
- Time Management
- Excellent Negotiation Skills
- Goal Setting
- Teamwork and Collaboration
- Tax Collection
- Reliability
- Multitasking
- Self Motivation
- Effective Communication
- Time Management Abilities
- Team Building
- Active Listening
- Account Reconciliation
- Problem-Solving Abilities
- Relationship Building
- Excellent Communication
Accomplishments
- Dux of Tupou High School 2019
- Assistant Head Prefect for Girls Tupou High School- 2019
- President of Ex-Student Tupou High School
Languages
English
Professional
Tonga
Professional
References
References available upon request.
Timeline
Revenue Officer and Receptionist
Ministry of Customs and Revenue
2021.11 - 2021.12
Customer Care Agent
Digicel Company LTD
2021.02 - 2021.10
Certificate Level 4 - Accounting
Tonga Institute of Higher Education
Bachelor of Business - Tourism Management
Auckland Institute of Stuudies
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