Simaima Naa Uasilaa
Auckland
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Revenue Officer and Receptionist
Ministry of Customs and Revenue
2021.11 - 2021.12
- Participated regularly in staff meetings taking minutes as required
- Greeted visitors and provided exceptional customer service at front desk
Customer Care Agent
Digicel Company
2021.02 - 2021.10
- Resolved customer complaints, ensuring a positive experience
- Assisted customers via email, chat, and social media platforms
- Prepared and evaluated CRM reports to identify problems and areas for improvement
- Utilized CRM systems for accurate record-keeping and tracking interactions
Education
Bachelor of Business - Tourism Management
Auckland Institute of Studies Mount Albert, NZ
Mount Albert, NZ10.2025
Skills
- Resilient
- Honest
- Persevering
- Assertive
- Self-confident
- Able to take criticism
- Customer-oriented
- Communicative skills
- Team player
- Willingness to learn
- Independently working
- Active Listening
- Flexible and Adaptable
- Task Prioritization
- Cultural Awareness
- Verbal Communication
Languages
English
Tongan
Timeline
Revenue Officer and Receptionist
Ministry of Customs and Revenue
2021.11 - 2021.12
Customer Care Agent
Digicel Company
2021.02 - 2021.10
Bachelor of Business - Tourism Management
Auckland Institute of Studies Mount Albert, NZ
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