Simranjeet Kaur
Wiri,New Zealand
Summary
Developed strong interpersonal and multitasking skills in high-paced restaurant environment. Proven ability to manage customer interactions and maintain service efficiency. Seeking to transition into new field, leveraging versatile skills in communication and task management.
Restaurant professional with commitment to high standards and achieving results. Extensive experience in delivering exceptional service and supporting team objectives. Reliable and adaptable, known for strong interpersonal and multitasking skills.
Overview
2
2
years of professional experience
Work History
Team Member
KFC Airport International Terminal
01.2025 - 06.2025
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Resolved customer inquiries promptly, contributing to positive shopping experiences.
- Actively participated in team meetings to share ideas for improving operational workflows.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Waiters Service Provider
Ambarariya Cafe and Restaurant
04.2024 - 12.2024
- Handled cash transactions accurately and managed daily sales reports for reconciliation purposes.
- Implemented suggestions from management to improve menu offerings and enhance guest satisfaction.
- Resolved customer inquiries and complaints promptly, fostering a welcoming environment for patrons.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
- Evaluated current market trends to identify potential opportunities for expansion and growth in our service offerings.
- Fostered a positive working environment by promoting open communication within the team and recognizing individual achievements regularly.
- Worked with clients to maximize individual success.
- Maintained detailed records of client interactions, tracking progress over time and using data to inform future decisionmaking.
- Assisted clients in finding various opportunities for success.
- Increased client retention through exceptional customer service, consistently going above and beyond to meet their needs.
- Reduced response times for client inquiries by implementing a more efficient communication system, leading to higher levels of satisfaction.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular reviews of operations and identified areas for improvement.
Customer Service Representative
THL
08.2023 - 04.2024
- Collaborated with team members to streamline service processes, improving response times.
- Adapted quickly to new software tools, improving workflow efficiency during peak periods.
- Participated in training sessions to enhance knowledge of products and services offered.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Skills
- Time management
- Decision-making
- Customer Active listening
- Time management
- Decision-making
- Sales ability
- Working under-pressure
- Clear communication
- Cash handling
- Collaboration and teamwork
- Leadership qualities
- Workplace safety
- Heavy lifting
- Goal setting and achievement
- Complex Problem-solving
- Training and mentoring
- Complaint resolution
- Sales and marketing
- Customer service
Timeline
Team Member
KFC Airport International Terminal
01.2025 - 06.2025
Waiters Service Provider
Ambarariya Cafe and Restaurant
04.2024 - 12.2024
Customer Service Representative
THL
08.2023 - 04.2024
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