SIMARJEET KAUR
Cambridge,WKO
Summary
Dedicated and organized professional with over 5 years of customer service experience in a fast-paced restaurant environment. Equipped with a Graduate Diploma in Applied Management, expertise honed through the role of Duty Manager at Onyx Restaurant, effectively leveraging knowledge to enhance operational efficiency. Proven ability to manage multiple tasks under tight deadlines while maintaining high standards of service. Recognized for exceptional communication skills that foster strong relationships with staff, colleagues, and customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Process Worker
Inghams Enterprises
Cambridge, WKO
11.2023 - Current
- Executed routine cleaning and operational checks on processing machinery to ensure uninterrupted production flow.
- Implemented necessary quality control measures and performed detailed inspections to guarantee adherence to standards.
- Conducted regular inspections and training sessions to uphold food safety and occupational health and safety protocols.
- Analyzed production workflows and executed process improvements to maintain optimal efficiency.
- Contributed to team efforts aimed at meeting and exceeding production goals.
Duty Manager
Onyx Restaurant
Cambridge, Waipa
07.2018 - 11.2023
- Facilitated staff training on job responsibilities, safety protocols, and alcohol control policies.
- Assisted in planning, organizing, and implementing restaurant and bar operations. Supervised staff members to ensure efficient service. Helped diners select food and beverages by presenting menus, explaining daily specials, and answering questions about food preparation.
- Identified and addressed operational process inefficiencies, recommending necessary improvements.
- Elevated team performance through targeted training initiatives.
- Inspired team members to achieve high-quality and efficient work outcomes.
- Facilitated collaboration across diverse teams at various stations.
- Delivered exceptional customer service while engaging with the public.
Staff Member
Hello India, Tandoori Restaurant Ltd
03.2018 - 09.2018
- Managed incoming phone calls, addressing inquiries with sensitivity and professionalism.
- Addressed customer inquiries and concerns, ensuring a high standard of service delivery.
- Ensured cleanliness and organization of work area to enhance operational efficiency.
- Executed cash transactions and ensured accurate processing to maintain financial integrity.
- Managed health and safety initiatives to ensure employee well-being and regulatory adherence.
Lecturer & Office Administrator
Bhutta Group of Colleges
Bhutta
01.2016 - 06.2017
- Facilitated preparation and delivery of lectures, tutorials, workshops, and seminars.
- Designed and developed comprehensive curricula and course materials for multi-platform delivery.
- Facilitated collaboration among academics and lecturers to enhance teaching methodologies.
- Assisted in setting up and grading assignments, tests, and exams.
- Engaged in meetings, conferences, and external events to foster networking and knowledge sharing.
- Engaged in training opportunities and initiatives to enhance professional development.
- Delivered assistance to students and colleagues to enhance educational outcomes.
- Engaged in extensive reading and research to remain informed about industry developments and trends.
Education
Graduate Diploma - Applied Management (Operation & Production Management) (Level 7)
Waikato Institute of Technology
Hamilton, Waikato05.2018
Bachelor of Technology - Mechanical major
Punjabi University of Patiala
Patiala, Punjab, India05.2013
Skills
- Skilled in MS Office applications
- Team leadership in customer service
- Logical thinker for problem resolution
- Adaptable to new skills
- Effective in conveying information in English, Hindi, and Punjabi
- Reliable and punctual
- Proficient in meeting deadlines in fast-paced environments
- Effective independent and collaborative work
Certification
Manager’s Certificate of Sale and Supply of Alcohol Act 2012
Timeline
Process Worker
Inghams Enterprises
11.2023 - Current
Duty Manager
Onyx Restaurant
07.2018 - 11.2023
Staff Member
Hello India, Tandoori Restaurant Ltd
03.2018 - 09.2018
Lecturer & Office Administrator
Bhutta Group of Colleges
01.2016 - 06.2017
Bachelor of Technology - Mechanical major
Punjabi University of Patiala
Graduate Diploma - Applied Management (Operation & Production Management) (Level 7)
Waikato Institute of Technology