SIMARPREET SINGH KHAIRA
HILLCREST
Summary
Skilled IT and Mobile Phone Service Technician with a track record at Techrepair Hamilton in mobile and laptop repairs. Proven ability in technical troubleshooting and customer engagement, leading to enhanced client loyalty. Competent in software installation and maintaining accurate records, driving operational efficiency.
Overview
7
7
years of professional experience
Work History
IT and Mobile Phone Service Technician
Techrepair Hamilton
11.2023 - Current
- Effectively communicated with distributors to secure essential project equipment.
- Completed work orders, repair logs, and maintenance plans to document services rendered.
- Troubleshot software applications to resolve technical issues promptly.
- Ensured outstanding customer service to boost client loyalty and repeat business.
- Maintained comprehensive records of service calls, repairs conducted, and parts employed.
- Repaired critical components in mobiles and laptops including screens and earpieces.
- Installed Windows operating systems on laptops for enhanced user experience.
- Upgraded hard drives with data transfer processes while increasing RAM capacity on laptops.
Sales Representative
Solar Hub
06.2023 - 11.2023
- Conducted door-to-door visits to introduce solar panels and their cost-saving advantages.
- Obtained power bill data from interested clients for analysis by the company.
- Provided insights to customers regarding potential savings with solar panel usage.
ICT SALES ASSISTANT
TECH VAULT ENTERPRISE LTD
06.2021 - 05.2023
- Tracked customer interactions and sales opportunities using CRM systems.
- Efficiently resolved customer complaints to uphold strong relationships.
- Answered incoming calls, delivering detailed information about products and services.
- Maintained organized sales records for effective store management oversight.
- Specialized in selling computer, mobile, and phone accessories, driving revenue growth.
Sales Representative
FairValue
06.2020 - 02.2021
- Conducted direct sales through door-to-door interactions, boosting product visibility.
- Generated sales by effectively communicating product benefits to customers.
- Implemented strategies to maximize customer engagement during visits.
Sales Professional
Time2buy
09.2018 - 03.2020
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Sales Representative
Sheikh Sales and Marketing
12.2017 - 08.2018
- executing direct sales through door-to-door interaction
Education
Senior School Examination -
Edmonton Public School
12.2015
New Zealand Diploma in Engineering Level 6 -
Queens Academic Group
Skills
- Mobile phone and tablet repair
- Cell phone diagnostics
- Mobile technology expertise
- Technical support levels 0, 1, 2
- Electronic hand tools proficiency
- Software installation
- Technical troubleshooting
- Customer service
- Record keeping
- Sales techniques
- Communication skills
- Problem solving
- Time management
- Customer relations
- Installation and repair
- Data transfer
- Operating system installation
Hobbies and Interests
- Passionate about Cell Phones and new technology.
- Making projects related to my fields.
- I like Research & Development (R&D).
Training
2 weeks, Industrial training in Mobile phone repairing and troubleshooting.
References
Balwinder Singh, Mentor at NZISD, 0204401000
Desired Career Outcomes
I would like to work in an organization, which besides offering me a challenging job would provide me with career opportunities and growth. I would like to have a job, where I can use my technical skills and marketing skills to stretch my abilities to the fullest. I am willing to start at the bottom and work my way up in the company to achieve the necessary skills to fulfill my ambition.
Languages
English
Full Professional
Hindi
Professional
Punjabi
Full Professional
Timeline
IT and Mobile Phone Service Technician
Techrepair Hamilton
11.2023 - Current
Sales Representative
Solar Hub
06.2023 - 11.2023
ICT SALES ASSISTANT
TECH VAULT ENTERPRISE LTD
06.2021 - 05.2023
Sales Representative
FairValue
06.2020 - 02.2021
Sales Professional
Time2buy
09.2018 - 03.2020
Sales Representative
Sheikh Sales and Marketing
12.2017 - 08.2018
Senior School Examination -
Edmonton Public School
New Zealand Diploma in Engineering Level 6 -
Queens Academic Group
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