Hi, I’m
Simba Matshe
Auckland,AUK
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With experience in multiple fields, including Restaurant management, Content creation, and a background in Theater and Film. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A well rounded professional with excellent communication and interpersonal skills that can fit into any work environment with ease.
Overview
17
years of professional experience
Work History
Bun And BaoAuckland, NZ
Front of House Manager
11.2020 - 03.2023
Job overview
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Trained staff over 15 staff on proper Front of house procedures as well as safety regulations and productivity strategies.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Performed cash handling activities and secured nightly bank deposits.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Self Employed WriterAuckland, NZ, NZ
Freelance Content Writer
07.2018 - Current
Job overview
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Copy-wrote over 50 non-fiction books, ranging from self help to memoirs.
- Created concise, eye-catching headlines and copy on health and wellness topics.
- Coordinated with marketing and design teams to illustrate articles and develop graphics.
LowbrowAuckland, NZ
FOH/Barista
06.2018 - 12.2019
Job overview
- Pleasantly interacted with over 30 customers during hectic periods to promote fun and, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned over 50 menu item's preparation and numerous off-label drinks to meet customer needs.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
MistersAuckland, NZ
Head Barista
10.2015 - 02.2018
Job overview
- Served over 100 customers daily and provided quick and efficient service to prevent delays
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
ME Coffee BoutiqueAuckland, NZ
Manager / Head Barista
04.2014 - 07.2015
Job overview
- Making excellent coffee and serving customers and regulars daily
- Served over 100 customers daily and provided quick and efficient service to prevent delays
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Espresso RescueWellington, NZ
Barista Manager
06.2009 - 02.2014
Job overview
- Making Coffee and serving customers
- Served over 100 customers daily and provided quick and efficient service to prevent delays
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised 10 barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Yoobee School of DesignWellington, NZ
Certificate in Animation And Digital Video
02.2012
Victoria UniversityWellington, NZ
Certificate of University Preparation
06.2008
St. Patricks CollegeWellington, NZ
GED
12.2007
Skills
- Personable and excellent communicator
- Time Management
- Inventory Management
- Staff Training
- Customer Service
- Verbal and Written Communication
- Multitasking and Organization
- Creative Writing
- Digital Content Development
- Project Coordination
Additional Information
- Relationship: Manager
Timeline
Front of House Manager
Bun And Bao
11.2020 - 03.2023
Freelance Content Writer
Self Employed Writer
07.2018 - Current
FOH/Barista
Lowbrow
06.2018 - 12.2019
Head Barista
Misters
10.2015 - 02.2018
Manager / Head Barista
ME Coffee Boutique
04.2014 - 07.2015
Barista Manager
Espresso Rescue
06.2009 - 02.2014
Yoobee School of Design
Certificate in Animation And Digital Video
Victoria University
Certificate of University Preparation
St. Patricks College
GED
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