Simeon Nand
Auckland,Auckland
Summary
Data/goal driven leader and analytical problem-solver with talents for target achieving, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills, sound judgment and report/data analysis to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience in the financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Experience Representative
New Zealand Stock Exchange
Auckland
03.2023 - Current
- Implemented proactive approaches to anticipate and resolve potential customer concerns, resulting in higher retention rates.
- Collaborated with cross-functional teams to ensure seamless customer experience throughout all touchpoints.
- Reduced response times significantly through effective prioritization and delegation of tasks among team members.
- Initiated process improvements to reduce average call handling time while maintaining high-quality service standards.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Investment analysis skills and knowledge to be able to relay back to clients with accuracy and with purpose of retention and satisfaction
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Simplifying investment strategies and purposes into bite size information for client understanding
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Conducted market research studies, providing valuable insights for strategic planning initiatives and competitive positioning efforts.
- Uncertified key areas of risk internal and externally to allow proficient process improvement and mitigating external factors.
Administrative Officer
Fasttrack Automotive Compliance Centre
Penrose, Auckland
02.2022 - 12.2022
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Evaluated risk factors for potential projects or initiatives, providing valuable input during decision-making processes.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Bartender
Club Onehunga
Onehunga
04.2016 - 01.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
Education
CFA LEVEL 1 -
Chartered Financial Analysis
Auckland Bachelor Of Business Admin. - Major in Finance
Auckland University of Technology
Auckland, AUK07.2022
Skills
- Product Knowledge
- Business/Process analytics
- Problem Solving
- Adaptability
- Critical Thinking
- Multitasking
- Call Center Experience
- Attention to Detail
- Time Management
- Decision Making
Accomplishments
- Achieved service level agreements through effectively helping with daily delegations and planning of tasks.
Certificate of achievement in Investment and Portfolio Analysis
Achieved a top 10 award for my grade in Investment portfolio analysis paper at Auckland University of Technology
Timeline
Customer Experience Representative
New Zealand Stock Exchange
03.2023 - Current
Administrative Officer
Fasttrack Automotive Compliance Centre
02.2022 - 12.2022
Bartender
Club Onehunga
04.2016 - 01.2022
CFA LEVEL 1 -
Chartered Financial Analysis
Bachelor Of Business Admin. - Major in Finance
Auckland University of Technology