Simerjit Singh
Auckland
Summary
Dynamic and results-driven professional with extensive experience in customer service and operations management. Seeking to leverage skills and transition into the security field with a Temporary Certificate of Approval (COA). Recognized for exceptional communication abilities, adept conflict resolution, and meticulous attention to detail. Demonstrated track record of effectively managing high-pressure situations and ensuring a safe and secure environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Checker
Lsg Sky Chefs
04.2023 - Current
- Ensure the correct number of meals for each flight is ready, packed and assigned according to all customers specifications and compliant with airline packing guidelines
- Check quantity of cart trolleys and boxes to be delivered prior to loading
- Inspect and verify catering supplies and meals to ensure they meet quality, safety, and regulatory standards
- Responsible for checking and ensuring all food is produced to the standard of our customer requirements
- Monitor inventory levels and ensure that all necessary supplies are available and in good condition before flight departure
- Maintain accurate records of catering orders, delivery schedules, and quality checks
- Ensure adherence to health and safety regulations, including proper hygiene practices and food safety standards
- Provide excellent customer service by ensuring timely and accurate delivery of catering services and addressing any special requirements or requests from clients
- Assist in training new staff on catering quality standards, inspection procedures, and safety practices.
Area Manager
The clean Car valet
05.2018 - 09.2019
- Supervise and manage the day-to-day operations of multiple car grooming locations within the designated area
- Ensure each location adheres to company policies, procedures, and service standards
- Monitor and evaluate the performance of each location, identifying areas for improvement and implementing necessary changes
- Recruit, train, and develop staff at each location to ensure high standards of service and operational efficiency
- Conduct regular performance reviews, provide feedback, and address any performance issues
- Foster a positive work environment that encourages teamwork, motivation, and high-quality customer service
- Drive sales growth and achieve revenue targets through effective marketing, promotions, and upselling strategies
- Address and resolve customer complaints and concerns promptly to ensure customer satisfaction
- Implement and monitor quality control procedures to maintain high standards of car grooming services
- Develop and execute strategies to enhance operational efficiency, customer satisfaction, and overall business performance.
Supervisor
The Clean Car valet
06.2017 - 04.2018
- Oversee all daily activities at the car grooming site, ensuring smooth and efficient operations
- Supervise and coordinate grooming services, ensuring they meet the company’s quality standards
- Manage site-specific scheduling, including staff shifts and appointment bookings
- Ensure exceptional customer service by maintaining high standards of interaction with clients
- Handle customer inquiries, complaints, and feedback promptly and professionally
- Ensure that all grooming procedures and equipment are in good working condition and meet health and safety standards.
Education
Graduate Diploma in Applied Management -
Otago Polytechnic
05.2017
Skills
- Excellent communication and interpersonal skills
- Attention to detail
- Strong problem-solving abilities and conflict resolution
- Ability to work effectively both independently and as part of a team
- Adaptability to fast-paced and dynamic retail environments
- Customer Service
Languages
Fluent English and multiple languages from India
Visa
Resident
References
Available on Request
Certification
- Security(COA) Temporary Certificate of Approval
- Class 1 driver's license
Timeline
Flight Checker
Lsg Sky Chefs
04.2023 - Current
Area Manager
The clean Car valet
05.2018 - 09.2019
Supervisor
The Clean Car valet
06.2017 - 04.2018
Graduate Diploma in Applied Management -
Otago Polytechnic
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