SIMIONE NAVOKAVOKADRAU

1. Night Audit & Financial Duties

2. Operational Oversight

3. Safety & Security 4. Leadership & Team Supervision

• Perform the nightly audit process accurately and on time.
• Reconcile room revenue, F&B revenue, and other departmental postings.
• Balance cash, EFTPOS, and credit card transactions.
• Prepare daily revenue and occupancy reports for management.
• Ensure all charges (late check-outs, early check-ins, no-shows, etc.) are posted correctly.
• Handle room moves and emergency relocations if required.
• Ensure the safety of guests, staff, and property.
• Respond to emergencies (medical, fire alarms, disturbances).
• Monitor CCTV and security systems.
• Ensure compliance with health and safety regulations.
• Supervise night staff including Night Auditors, Porters, and Security.
• Conduct shift briefings and prepare handover reports for morning management.

• Provides Customers with exceptional service
• Manage team members and ensure the team goals are met
• Train the Guest Service attendants in upselling their key products and the importance of customer satisfaction
• Manage the work Order System

• Assisted newly hired team members by explaining company procedures and safety requirements.
• Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well stocked.
• Looked for ways to go beyond job requirements.
• Built and maintained working relationships with peers and upper management.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
• Maintained productive relationships with existing customers through exceptional follow-up after sales.
• Increased revenue by skillfully upselling, closing customer sales, and driving product benefits around client needs.
• Developed professional sales presentations to creatively communicate product quality and market comparisons.
• Worked with fellow sales team members to achieve group targets.
• Listened to customers to understand needs and refer to optimal services.