Simon Chong
Auckland,AUK
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
2
2
years of professional experience
Work History
Store Manager
Hey ! I Am Yogost
02.2023 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Production Staff
Living Foods
11.2022 - 02.2023
- Quality check on fresh picked vegetables.
- Involved in vegetables washing & drying process.
- Pack vegetables according to packaging instructions.
- Dispatch packed vegetables to correct storage destination.
Education
Bachelor Of Marketing - Marketing
Universiti Tunku Abdul Rahman
Malaysia08.2019
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
Languages
Malay
Professional Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Timeline
Store Manager
Hey ! I Am Yogost
02.2023 - 01.2025
Production Staff
Living Foods
11.2022 - 02.2023
Bachelor Of Marketing - Marketing
Universiti Tunku Abdul Rahman
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