Simon Paul Reed
Auckland
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
28
28
years of professional experience
Work History
Operations Manager
TIMG NZ
07.2020 - Current
- Management and support of 6 depts/ 6 Supervisors/ 56 staff onsite as listed below in all operational areas of focus daily
- Onsite secure document shredding and paper baling production for export to India and Sth east Asia - 18 staff
- Offsite pack and onsite cataloguing projects team - 6 staff
- Secure document archiving dept - 12 staff
- Client document security bin drivers and fleet – 8 drivers and 8 trucks, 1 Van
- Secure document send team – pick, pack and send onsite for Lotto and instant Kiwi – 8 staff
- Administration and Customer Service team – 4 staff
- Monthly performance/ kpi review of Supervisors and departments
- Reporting on P & L margin to Senior Management team in relation to set monthly budget targets
- Oversight of subcontractor requirements and projects onsite
- Oversight of all regular R & M work and associated costs onsite
- Long-term planning to support the company’s goals
- Coordinating different teams to foster an exchange of ideas and provide cross-team learning opportunities
- Assessing and analyzing departmental budgets to find ways to optimize profitability
- Inspiring and motivating employees through positive encouragement and incentive initiatives
- Communicating with stakeholders about shifting company priorities and projects
- Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue
- Identifying opportunities to expand or shift course based on market changes
- Enforcing regulatory and safety standards via daily process and regular training and audits
- Reduction in annual running costs by 10 to 18% via focus on either improved services, removal or reduction of any wasteful services from sub-contractors and suppliers based on changing mthly requirements
- Reduction of absenteeism via staff training and 1 on 1 consultation with Supervisors and individual team members when needed
- Greatly improved onsite work culture created via daily face to face chats with staff, site lunches and events organized by myself end of each mth
- Better operational efficiency and site safety based on my participation in all dept toolbox meetings weekly and individual catch ups with dept supervisors daily
- Successful completion and passes on all bi mth and 6 mth H & S site Audits by independent parties
- Reduction in onsite and offsite H & S incidents through daily communication and re training with team members via Supervisors assistance
- Achieving budget target across 3 consecutive financial years
- Maintaining KPIs daily/ weekly across all depts
- Increasing paper bale production by 12% - 15% annually through a weekly focus on maintenance tasks thus reducing R & M downtime and also focusing on staff task efficiency, timing and attendance
- Improved FY margins yearly
Operations Manager
Metro Performance Glass
03.2014 - 07.2020
- Managing a dispatch dept of 47 staff inc - 22 delivery drivers (18 day shift/ 4 night shift) / 20 glass scanner loaders (8 day shift/ 12 night shift)/ 3 supervisors and 2 admin staff (1 night shift / 4 day shift)
- All health and Safety checks and processes daily monitoring via managers
- Weekly dept toolbox meetings and monitoring daily supervisor toolbox meetings
- Asset management register updates and monitoring
- Fleet maintenance and servicing - 22 trucks/ 2 vans
- Staff training and license refreshers
- Optimization of daily glass trolley return collection process
- Dept workflow optimization – receival to delivery
- Recruit, select, train, assign, schedule, coach, counsel, and discipline employee
- Communicate job expectations; planning, monitoring, appraising, and reviewing job contribution
- Plan and review compensation actions; enforcing policies and procedures
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trend
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective action
- Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping
- Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement change
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Accomplish operations and organization mission by completing related results as needed
- Meet or exceed operations labor budget expectations
- Manage staff levels, wages, hours, contract labor to revenues
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
- Run a safe, injury/accident free workplace
- Responsible for all aspects of vehicle and heavy equipment rentals
- Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies
- Manage relationships with key operations vendors
- Track vendor pricing, rebates, and service levels
- Review and approve all operational invoices and ensure they are submitted for payment
- Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site
- In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation
- Communicate all operating policies and/or issues at department meetings
- Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses
- Communicate with legal counsel and safety department to ensure all processes remain compliant with health and safety regulations and other governmental regulations
- Reduction in H & S incidents by 80% over 12 mth time frame
- 96.5 % Reduction in lost or late glass units by day and night teams over 12 mth time frame
- Additional skills/ health and safety training inc additional machine and vehicle licensing for x 35 dept staff
- 60% reduction in staff absences via additional 1 on 1 staff training and team led development focus
- Improved FY margins yearly
National Logistics Manager
Dimension Shopfitters Ltd
02.2010 - 03.2014
- Managing of deliveries/ collections and storage nationwide for both international and national key retail brands inc Robert Harris coffee/ Tiffany’s New York/ Cotton On Group/ Mecca Cosmetica/ H & M/ Country Rd Group/ Kathmandu International/ Pascoes/ Sierra Coffee/ Noel Leeming group and Huawei Technologies
- Managing a team of 9 drivers/ dispatch loaders both locally and nationwide sites
- Maintaining the logistics truck/ van fleet for operation and health and safety purposes
- Booking jobs and collecting and delivering building materials to sites around nationwide
- Training staff in all areas of operation with assistance of 2IC and upper management
- Managing and developing off site storage warehouse used for storing clients shop fittings and fixtures
- Manage and monitor staffing levels based on workload
- Supporting the Project Managers to achieve project objectives & targets
- Coordination of daily transportation activities
- Coordination of materials around site & storage on site
- Liaising with Project Managers & subcontractors
- Participating in a collaborative& innovative project team with a focus on maximizing the outcome for the project
- Delivery of goods on time to sites via strong communication and planning
- Reduced damage and lose of items in transit through staff training
- Installation of new racking layout in offsite storage facility
- Installed Cartrack GPS and monitoring system in Logistics fleet vehicles
- Improved overall process of delivery and collection communication via GPS and mobile platforms
- Reduction of labour cost via flexible temp staffing
Inwards goods and Dispatch Manager
Cotton On Group DC
10.2006 - 02.2010
- Coordination of Inwards goods/ Dispatch/Driver and Consumables staff and all related daily activities (10 – 13 staff)
- Replenishment, inwards, picking and dispatch
- Elimination of delivery related issues particularly, missing or late items to stores
- Liaising and coordinating operations with all key stakeholders - DC, stores and trading partners
- Training staff in all areas of operation and process inc safety
- Operating with minimum staff allocations at highest productivity levels based on forecasted and known volumes
- Providing daily and weekly excel reporting to all stakeholders in relation to volumes, staffing and productivity levels
- Initiation and implementation of operational process to achieve existing KPI’s
- Providing options for cost reduction measures to stakeholders for future consultation and implementation
- Implementing and maintaining high standards of site and stock presentation throughout all daily operations
- Maintaining transport fleet via RUC’s, servicing and WOF’s including truck logs
- Daily planning and consultation meetings with all reporting staff
- Weekly Skype calls with Australian based logistics, project and consumables team members for coordination of all current and upcoming NZDC and store operational matters
- Increased daily productivity with Inwards dept devanning and processing teams via identifying and initiating a quicker system by of scanning and quality checking through changes originally requested by myself and actioned via companies Australian IT technicians
- Initiated and monitored 4 point check dispatching sign off process to ensure 100% dispatch and delivery accuracy
- Reduced the transport delivery route distances by altering routes each day based on volume and priority consultation with systems, staff and management
- Reduced both Inwards and Dispatch team numbers by identifying strong players and removing consistently low performing individuals and promoting incentives such as early finish, staff group lunches, group acknowledgement of high performers including team successes
- Tighter more visibly accurate inventory within Consumables dept achieved by removal of all old stock for recycle and reuse by nationwide stores
- Negotiation of new site fork and reach fleet saving company $1,200 monthly and adding 1 new machine
- Creation of a complete floating flexible staff system that enabled any team member to cover any non-management role within my 2 main depts, this gave us greater depth of skill and experience and reduced our risk when key team members were offsite
- This was achieved via my regular instruction to all team members to actively train and take ownership of their colleagues learning and understanding of his team mate’s role, his operational systems used and his daily operational tasks
- Consistently meeting daily delivery and presentation KPI’s via strong communication with team members, accurate time management monitoring and enforcing the 100 % quality check process
- Reducing Visual Merchandising transport and handling costs by negotiating cheaper transport fees with 3 suppliers to send completed jobs direct to stores
Team leader Supply and Distribution
Argos UK
07.2003 - 08.2006
- Stock purchasing -90 to 100,000 SKU No’s
- Quoting and invoicing
- Coordinating drivers, pickers and packers
- Receipt and process of stores and online stock orders
- Coordinating freight forwarding/ receipt – Domestic and International
- Price influence/ negotiation with new and current suppliers
- Assembly and labelling of products when required
- Staff training and management (4 staff)
- Identifying KPI’s
- Inventory control – Rolling stock takes
- Gained strong administration/ software skills
- Sourcing new suppliers and customers
- Up selling existing customers
- Forklift truck operation when required
- Customer service and relationship building
- Warehouse general organisation, cleanliness and management
- Consistently receiving, picking and packing stores and online orders, on time and correctly
- Improved time management skills through job prioritization
- Organizational and planning skills were developed to a high standard through identifying efficient practices
- Gained good administration/ software skills
- Maintaining consistent minimum stock levels on all items
- Negotiated higher discounts from key suppliers based on increased orders and loyalty
- Gained good experience managing a small team in a busy environment
- Trained staff effectively and maintained good working relationships
- Improved stock control through implementation of new recording procedures and training with staff
Warehouse Supervisor
Mayer Engineering
02.1997 - 06.2003
- Picking and packing customer orders for local and nationwide deliveries
- Tidying, organising and maintaining warehouse
- Receiving and invoicing customer orders
- Purchasing existing and new stock items – 10,000 SKU No’s approx
- Forklift operation
- Stock taking
- Freight forwarding and receiving
- Inventory control
- Taking and processing customers orders
- Managing 2 staff
- Assembly of products
- Supplying quotes and information to customers
- Servicing warranties
- Consistently receiving, processing and forwarding orders promptly and correctly
- Maintaining a tidy and organised warehouse
- Giving great service to customers
- Maintaining high inventory control standards
- Learning to manage and delegate tasks to assisting staff efficiently
- Gaining new experience in sales, quoting, invoicing and inventory software
Education
Certificate in Travel And Tourism Level 1 - Tourism
UNITEC Institute of Technology
Auckland, NZ12-1994
Skills
- Budget management
- Performance analysis
- Regulatory compliance
- Process optimization
- Employee training
- Fleet management
- Inventory control
- Safety audits
- Team leadership
- Customer service
- Data reporting
- KPI tracking
- Conflict resolution
- Project coordination
- Cost reduction
- Problem-solving
- Operational efficiency
- Planning and implementation
- Employee motivation
- Staff development
- Goal setting
- Maintaining compliance
- Client relationships
- Workflow optimization
- Policies and procedures implementation
- Performance monitoring
- Strategic planning
- Process improvement
- Schedule management
- Health and safety compliance
- Continuous improvements
- Client relations
- Onboarding and orientation
- Logistics management
- Delegation
- Work flow planning
- Risk management
- Purchasing and procurement
- Budget development and management
- Business development
- Forecasting and scheduling
- Warehouse operations
- Document control
- Negotiation
- Building and facility management
- Maintenance planning
- Vendor sourcing
- Supply chain distribution
- Contract management
- P&L management
Timeline
Operations Manager
TIMG NZ
07.2020 - Current
Operations Manager
Metro Performance Glass
03.2014 - 07.2020
National Logistics Manager
Dimension Shopfitters Ltd
02.2010 - 03.2014
Inwards goods and Dispatch Manager
Cotton On Group DC
10.2006 - 02.2010
Team leader Supply and Distribution
Argos UK
07.2003 - 08.2006
Warehouse Supervisor
Mayer Engineering
02.1997 - 06.2003
Certificate in Travel And Tourism Level 1 - Tourism
UNITEC Institute of Technology
Similar Profiles
Pattisahusiwa AzizahPattisahusiwa Azizah
Digitisation Assistant at TIMG AustraliaDigitisation Assistant at TIMG Australia
Dipen RaiDipen Rai
Warehouse Assistant at TIMGWarehouse Assistant at TIMG
Manish KaurManish Kaur
Digitisation assistant at TIMGDigitisation assistant at TIMG