SQL
Simon Pope
Pukerua Bay,WGN
Summary
Skilled IT Support Engineer and Mechanic with a proven track record at Nokia, adept in Network Troubleshooting and demonstrating exceptional problem-solving abilities. Successfully enhanced equipment reliability through meticulous inspections and maintenance, achieving a significant reduction in project delays. Known for outstanding remote desktop and help desk support, blending technical expertise with strong communication skills. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
37
37
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Nokia
01.1999 - Current
- Picked up and transported snow to designated local areas.
- Complied with all safety regulations and guidelines while operating heavy machinery in challenging weather conditions.
- Completed thorough pre-and post-trip vehicle inspections daily to maintain equipment reliability throughout the season.
- Upheld safety standards for working in wet, cold and windy conditions.
Mechanic
Powerhaus
01.1988 - 12.1998
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Education
High School Diploma -
Bishop Viard College
Porirua, NZ12-1982
Skills
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- IT Asset Management
Certification
- Cisco Certified Entry Networking Technician (CCENT) - Cisco Systems.
Software
Timeline
IT Support Engineer
Nokia
01.1999 - Current
Mechanic
Powerhaus
01.1988 - 12.1998
High School Diploma -
Bishop Viard College
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