Simon Wong

• Team of 5 Technical Engineers
• Working with PM, Digital Product Owners, Support Engineers and providing face to face integrations with onsite customers
• Role: Responsible for Day-to-Day Monitoring
• Helping with incoming Service requests and Project consultations
• Working with AzureAD (SSO), AWS, Google Cloud
• Google packages (mail, docs, meet)
• Server maintenance for 2012 –2022
• Software and SQLDB maintenance
• License Maintenance
• SCCM and M365
• Powershell scripting
• Working with Security, providing insight
• Projects: TLS Security Server hardening, License FLEXLM Migration to 2022 servers
• Azure UAT implementation.
• Vulnerability reports and evaluations via Tenable.
• Executed troubleshooting and server support in both in-person and remote situations

• Responsible for day-to-day monitoring and running of servers, firewalls, networks
• Collaborating with SCOM, SCCM, SCEP, Azure and Citrix tools
• General maintenance with Server 2012- 2016 and Linux servers, virtually via Revera cloudcreator
• Working on Server Vulnerabilities/resolutions with third part security company via tenable reporting system
• Projects: Azure security Hardening
• VM tools upgrade, Server 2012 builds for vulnerability testing
• Key Achievements: Azure exposure, proposing recommendations for customers regarding security and standard server compliances
• Optimized networked software and operating systems by applying updates and patches.

• Main citrix patching engineer
• Projects: Comtrad monitoring deployments
• SAP server deployments
• Key Achievements: Project work, PowerShell exposure
• Coordinated with systems partners to finalize designs and confirm requirements.
• Project implementation engineer

• Lead deployment engineer for Desktop deployments.

• Team Lead – Providing guidance/coordination for my team when on deployments, Dealing with high level police members on deployments. Liaised with many departments of police.

• Wrote, reviewed and edited technical document in accordance with template requirements.

• Level 2 and level 3 support.
• Monitored systems in operation and quickly troubleshot errors.
• Communicated with clients to verify roots and causes of computer problems.
• Upgraded operating systems and computer software to perform compatibility with programs.
• Created user accounts and assigned permissions.

• Team Lead with deployment groups
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Analyzed user requirements and developed solutions to meet needs.
• Desktop Rollout to All Courtrooms around New Zealand.

• Education and_000329643_EDT Clarence
• DIDO
• Deployment engineer for the deployments of Servers, and UPS to High schools, throughout the
• Defined enterprise processes and best practices and tailored enterprise processes for applications.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Configured hardware, devices, and software to set up work stations for employees.
• Interacted with customers by phone, email, or in-person to provide information.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

• Information services
• Helpdesk support NZ post and Kiwibank - Datacom services

• Provide 1st level support to well over 2000 users.