Rajeev Sharma
Summary
Goal-oriented manager with distinguished experience in few industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regional Director of Sales and Operations
Big Save Furniture
06.2018 - Current
- Coordinated meetings and logistics for national sales meetings and directed and supervised 17-member team.
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Sales Manager
Farmers
04.2015 - 06.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Store Manager
Domino's Pizza
02.2010 - 04.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices..
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
Education
Diploma of Business Management - Business Management
Eastern Institute of Technology
Napier, NZ02.2011
Skills
- Operational Standards
- Customer Loyalty
- Customer Inquiries
- Key Performance Indicators (KPIs)
- Sales Leadership
- Customer Service and Assistance
- Strategic Thinking
- Staff Meetings
- Motivational Leadership
- Solving Customer Concerns
Accomplishments
- Supervised team of 24 staff members at Domino's back in 2013.
- Running 6 stores as Regional Manager and was top sales professional 5 years in row in Big Save by reaching $1.8 million in sales last year 2022-2023. This year on the track to reach over $2 million in sales.
Certification
- CSP - Certified Sales Professional
- Top Manager Of Big Save in 2020-2021
- Millionaires Club Certificate 2019,2020,2021,2022
- Top Sales Person of Sealy Beds Certificate 2019,2020,2021,2022
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Czech
Elementary
Timeline
Regional Director of Sales and Operations
Big Save Furniture
06.2018 - Current
Sales Manager
Farmers
04.2015 - 06.2018
Store Manager
Domino's Pizza
02.2010 - 04.2015
Diploma of Business Management - Business Management
Eastern Institute of Technology
- CSP - Certified Sales Professional
- Top Manager Of Big Save in 2020-2021
- Millionaires Club Certificate 2019,2020,2021,2022
- Top Sales Person of Sealy Beds Certificate 2019,2020,2021,2022
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