SIMONA POHNANOVA
NAPIER,Napier
Summary
I am a dedicated and results-driven professional with strong organizational skills and experience working with all types of customers. With several years in management, I am highly focused on delivering exceptional service and enhancing customer satisfaction. My strong interpersonal skills enable me to effectively address concerns and resolve issues. I am committed to driving positive outcomes and fostering long-term client relationships.
Overview
13
13
years of professional experience
Work History
Manager AirNZ Lounge
Compass Group Management
NAPIER, HAWKES BAY
08.2018 - Current
- Supervised staff, ensuring restocking and excellent guest service
- Boosted customer satisfaction with top-notch service
- Interviewed, hired, and trained new employees
- Submitted payroll reports and coordinated with HR for employee accuracy
- Prepared weekly staff schedules to meet operational needs
- Tracked operational expenses and reduced wasteful spending
- Led the AirNZ Lounge to be recognized as the top in the country in 2023
- Resolved escalated customer complaints and inquiries
- Provided training to improve staff skills
- Reviewed and approved vendor invoices
Assistant Manager
Footlocker
Prague
01.2016 - 08.2018
- Coordinated and supervised daily store operations
- Provided friendly service and identified customer needs
- Assisted in recruiting, training, and developing team members
- Generated sales, profit margin, and other performance reports
- Delegated tasks, set priorities, and tracked goals
- Built a loyal customer base through excellent service
- Increased customer satisfaction by resolving issues quickly
Retail Assistant Manager
Tally Weijl
Prague
03.2012 - 01.2016
- Used POS system to process sales, returns and online orders
- Worked closely with store manager
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Supported loss prevention goals
Education
Diploma - Business Management
Charles University
Prague,Czezh Republic02-2011
Diploma - Promotional Art - Arranging
Integrated High School Nahorni 1
Prague06-2010
Skills
- Set Goals and Performance
- Sales
- Inventory Control
- Cash Handling
- Visual Merchandising
- Staff Management and supervision
- Timesheet processing
- Administrative tasks
- Customer service
- Flexible & Adaptable
- Critical thinking
- Loyalty
- Office management
- Administrative Support
- MS office
- Management
- Billing coordination
- Email correspondence
- Customer relations
- Payment processing
- Punctuality and reliability
Languages
English
Full Professional
Czech
Native/ Bilingual
French
Elementary
Hindi
Elementary
Affiliations
Horse Riding
Hiking
Swimming
References
References available upon request.
Timeline
Manager AirNZ Lounge
Compass Group Management
08.2018 - Current
Assistant Manager
Footlocker
01.2016 - 08.2018
Retail Assistant Manager
Tally Weijl
03.2012 - 01.2016
Diploma - Business Management
Charles University
Diploma - Promotional Art - Arranging
Integrated High School Nahorni 1