Hi, I’m
Simone Best
Silverdale,Auckland
Summary
Versatile and seasoned professional with 8 years of experience as a community support worker, demonstrating a robust skill set applicable to the role of a Corrections Warden. Proven expertise in communication, conflict resolution, empathy, crisis management, advocacy, teamwork, organizational and administrative abilities, adaptability, flexibility, and ethical decision-making. Adept at engaging positively with diverse populations, influencing change through interactions, and managing challenging environments. Prepared to transition into a leadership role within the correctional setting, bringing a wealth of transferable skills to enhance facility operations, ensure safety, and drive positive outcomes for both staff and inmates.
Overview
25
years of professional experience
Work History
Vision West Home HealthcareOrewa
Senior Community Support
08.2016 - Current
Job overview
- Developed and implemented strategies to ensure the effective delivery of community support services.
- Provided advice and guidance to staff on complex cases and client issues.
- Collaborated with other departments to develop integrated solutions for clients in need of additional assistance.
- Conducted regular reviews of service users' progress towards achieving their goals.
- Ensured compliance with all relevant health, safety, and welfare regulations.
- Maintained accurate records relating to service user assessments and outcomes.
- Identified areas where improvements could be made in existing services or new services could be developed.
- Worked closely with service users to identify their needs, goals, aspirations, strengths, weaknesses.
- Attended conferences related to community support services as required by management.
- Prepared reports detailing successes, failures of current programs, initiatives.
- Performed quality assurance checks on a regular basis to ensure that services met acceptable standards.
- Represented the organization at various external events such as forums or workshops.
- Responded promptly to enquiries from members of the public regarding community support services.
- Reviewed complaints about service delivery from both internal and external sources.
- Produced well-written, comprehensive reports and documents.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Consulted with staff on resolution of complex service issues.
- Reviewed staff work and gave comprehensive and constructive feedback to enhance operations.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
Salvation ArmyOrewa
Community Support Worker
05.2015 - 08.2016
Job overview
- Provided support to individuals with disabilities in activities of daily living.
- Assisted clients in developing life skills and independent living abilities.
- Participated in team meetings, providing input regarding client care plans.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Monitored medications and assisted with medication administration as needed.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Supported individuals with facility-based planned activities in home and community settings.
- Responded quickly to emergency situations involving clients in order to protect their safety.
- Administered medication in accordance with house guidelines to patients, tracking it on daily MAR.
- Supervised daily hygiene and grooming skills to promote self-sufficiency.
Megan and Simone Cleaning, Australia
Self-employed
01.2012 - 01.2014
Job overview
- Identified needs of customers promptly and efficiently.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
- Performed hands-on duties such as sweeping, mopping, dusting, vacuuming, scrubbing floors., as required.
White House EntertainmentAuckland
Bar Tender
01.2010 - 01.2012
Job overview
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Performed opening and closing duties including restocking supplies.
- Assisted in setting up the bar for service shift.
AUTAuckland
Completing National Cert Level 1 Business Studies
01.2009 - 01.2010
Job overview
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
The Pyjama CoAuckland
Retail Assistant
01.2007 - 01.2009
Job overview
- Assisted customers with product selection, answered queries and provided advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Provided excellent customer service by attending to customer needs in a timely manner.
Rodney WayneAuckland
Hair stylist
01.2003 - 01.2007
Job overview
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Performed chemical treatments such as perms and relaxers.
- Applied highlights, lowlights or other coloring techniques.
- Created updos for special occasions like weddings or proms.
The Works SalonAuckland
Hair Stylist
01.1999 - 01.2003
Job overview
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Performed chemical treatments such as perms and relaxers.
- Applied highlights, lowlights or other coloring techniques.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Created updos for special occasions like weddings or proms.
- Assisted other stylists with busy periods in the salon.
- Educated clients on proper home hair care maintenance techniques.
In Work NZ Ltd
Completing employment skills training programme
01.2015
Job overview
- Gathered data for market research projects and analyzed findings to make recommendations.
- Attended conferences and trade shows related to the organization's field of expertise.
- Maintained accurate records of all activities performed throughout internship period.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
Education
MIT National Certificate in Hair and Beauty Studies
01.2003
AUT National Certificate in Business level 2
CareerforceAuckland, NZ
Some College (No Degree) from Health And Wellbeing Level 2-3
Te Wananga O Aotearoa Auckland
Some College (No Degree) from Manaaki Tangata -Bicultural Social Services
Skills
- Records Maintenance
- Case Management
- Team Collaboration
- Resource Allocation
- Strategic Development
- Conflict Mediation
- Effective Customer Communication
- Client Needs Assessments
- Service Planning
- Written and Verbal Communication
Hospitality Retail Skills
- Customer service
- Stocktaking
- Cash handling
- EFTPOS
- Point of sale
- Handling complaints
- Marketing
- Promoting
- Upselling
- Completing reports
- Negotiating
- Managing
- Opening and closing of store
- New staff training and induction
- Promoting sale items to meet targets
- Team building and ongoing motivation of the team
- Completing all required paperwork
- Shop window and floor displays
- Rotation of stock and completion of claims for damaged stock
Transferrable Skills
- Allocating
- Organising
- Planning
- Brainstorming
- Booking appointments
- Budgeting
- Forecasting
- Purchasing
- Meeting deadlines
- Cleaning
- Marketing
- Selling
- Networking
- Recruiting and hiring
- Banking
- Advertising
- Follow health and safety protocols
- Following up new customers and adding to database
- Identification of the correct products for the right job
- Quoting customers and sticking within this quote
References
- Lui Loupesi, Character Reference, 022 073 1587
- Nelyse V K Beasley, Character Reference, 022 120 3816
Hobbies and Interests
- Travelling
- Spending time with my daughter
- Cooking
- Reading
References
References available upon request.
Timeline
Senior Community Support
Vision West Home Healthcare
08.2016 - Current
Community Support Worker
Salvation Army
05.2015 - 08.2016
Completing employment skills training programme
In Work NZ Ltd
01.2015
Self-employed
Megan and Simone Cleaning
01.2012 - 01.2014
Bar Tender
White House Entertainment
01.2010 - 01.2012
Completing National Cert Level 1 Business Studies
AUT
01.2009 - 01.2010
Retail Assistant
The Pyjama Co
01.2007 - 01.2009
Hair stylist
Rodney Wayne
01.2003 - 01.2007
Hair Stylist
The Works Salon
01.1999 - 01.2003
MIT National Certificate in Hair and Beauty Studies
AUT National Certificate in Business level 2
Careerforce
Some College (No Degree) from Health And Wellbeing Level 2-3
Te Wananga O Aotearoa
Some College (No Degree) from Manaaki Tangata -Bicultural Social Services
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