Summary
Overview
Work History
Skills
Education and qualifications
References
Timeline
Generic

Simone Lily

WHANGAREI,NTL

Summary

Experienced customer service professional known for exceptional ability to manage
multiple tasks and coordinate shipments efficiently. Brings a proven track record of
improving workflow and customer satisfaction in fast-paced settings. Adept at leading
teams and handling a variety of customer service situations with calmness and
professionalism.

Overview

8
8
years of professional experience

Work History

Customer Service Assistant

The Warehouse
Whangarei, Whangarei
11.2020 - 04.2023
  • Managed customer service desk, processing returns, refunds, and coordinating click and collect orders.
  • Self-service and cash handling.
  • Stocking and maintaining shelves.
  • Opening and closing shifts
  • Maintaining a safe and clean work environment.
  • Also worked in the H2T/Clothing area, where in my role, I worked in all areas of this department, including some below and more.
  • Stockroom/warehouse work daily. Moving and unloading various sizes and weighted pallets and boxes to where they need to be safely, carefully, and with the right equipment.
  • Ensured optimal stock levels by efficiently organizing and replenishing store floor inventory.
  • Making sure fitting rooms and departments are clean and tidy at all times.

Shift Manager

Shake out Burger Shop
Browns Bay
05.2019 - 02.2020
  • Managed and organized staff effectively
  • Successfully managed the opening and closing of store operations.
  • Working in a fast-paced kitchen.
  • Maintaining a safe and clean work environment.
  • Working with a variety of kitchen equipment, e.g., hot fryers, chrome grill, sundae machine.
  • Ordering and filling stock.
  • Maintaining high food and staff hygiene standards.
  • Food prep of all kinds at a timely and efficient rate.

2IC Liquor Department

New World
Warkworth
03.2017 - 02.2019
  • Staff management and organization
  • Storeroom and stocktakes work
  • Daily ordering using SAP system
  • Opening/Closing of store depart
  • Presentation and maintaining stock levels
  • Checkout operator, cash handling
  • Maintaining high food and staff hygiene standards.

Guide

Horse Trekking
Pakiri
04.2015 - 03.2017
  • Provided educational guidance to clients on proper riding techniques and animal care.
  • Leading groups of 1-10 daily.
  • Interacting with both children and adults.
  • Maintaining a safe environment for clients and staff at all times.
  • Working closely with clients on guided rides and goal setting.

Skills

  • Current NZ Restricted License
  • Customer Service
  • Leadership
  • Detail-Oriented
  • Team Collaboration
  • Conflict Resolution
  • Calm under pressure
  • Confident working independently
  • Excellent Communication
  • Fast learner
  • Problem-solving
  • Reliable and Flexible
  • Physically fit

Education and qualifications

  • Workplace Health and Safety Certificate
  • First Aid certificate (out of date currently)
  • Secondary School Education

References

  • Kathy, The Warehouse, Sale Assistant/Checkout manager, 0272643361
  • James Stevenson, Shake Out, Store Owner, 0273110960
  • Alison, New World, Department Manager, 021886302

Timeline

Customer Service Assistant

The Warehouse
11.2020 - 04.2023

Shift Manager

Shake out Burger Shop
05.2019 - 02.2020

2IC Liquor Department

New World
03.2017 - 02.2019

Guide

Horse Trekking
04.2015 - 03.2017

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Simone Lily