Summary

Overview

Work History

Education

Skills

Accomplishments

References

Timeline

Simone Salter

Summary

I am a confident and mature young adult who thrives on a challenge and a great problem solver. I thoroughly enjoy communicating with others and like to learn something from everyone I interact with. I am someone who always follows the rules. I consider myself to be reliable, quick to learn and very committed to my work.

I have studied International Flight Attending at the New Zealand School of Tourism gaining top marks of 100% on my final exam. I am currently working as a Train Attendant at Kiwirail on a fixed-term contract.

Overview

years of professional experience

Work History

Train Attendant

KiwiRail

09.2023 - Current

Provided customers with information on routes and timetables.
Provided boarding assistance to elderly, sick or injured people.
Performed cash and card transactions to complete customer purchases.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Maintained and operated the coffee machine.
Understood the operation and location of all emergency equipment onboard.

Courier Driver

NZ Post

03.2020 - 12.2022

Delivered goods and products to customers on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Answered, scheduled and responded to reservation calls at specific times and locations.

Food and Beverage Attendant

Vbase

06.2019 - 03.2020

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Delivered exceptional guest experiences through attentive service and quick response to issues.

Retail Assistant - Worker in Charge

Glassons

11.2017 - 12.2018

Balanced and organized cash register at the end of the day.
Greeted customers, helped locate merchandise and suggested suitable options.
Used POS system to process sales, returns, and gift card activations.
Approached browsing customers to initiate conversations to determine buying preferences.
Remixed merchandise.
Held store key.
Managed shifts.

Education

Tourism & Flight Attending

New Zealand School of Tourism

Christchurch, NZ

06.2023

Level 1, 2 & 3 NCEA -

Papanui High School

Christchurch, NZ

11.2017

Skills

Strong discretion and diplomacy developed at Glassons
Follows Safety Protocols
Calling NZ Post clients for information regarding their parcel, communicating with clients and businesses to arrange pick up times and reporting to my manager for various reasons
Worker in charge at Glassons where I would manage staff members for a period of time, be the one they looked to for help and guidance and be responsible for the problems that may have occurred during the shift
Managing my workload on a daily basis at NZ Post to ensure I complete my deliveries and the pick up requirements for clients and businesses

Working with, co operating and being a role model for a team of girls at similar in age to myself at Glassons
Shown commitment in multiple sports teams in multiple different roles, player, coach, manager and leader
I have been successfully signed off in all my Train Attendant duties promptly
Continuously going above and beyond to improve the customers experience on the train

Accomplishments

2023 - Certificate of achievement in International Flight Attendant, 100% pass rate on final exam

2023 - Canterbury Red Hawks Representative

2021 - Most Valuable Player and Senior Female of the Year for the 2020-2021 softball season

2018 - Worker in Charge Position at Glassons Northlands

2017 - Achieved Level 3 NCEA - Biology, Chemistry, Health, Physical Education, Sport Coaching/Managing

2017 - Canterbury U19 Softball Representative

2017 - Full Driver's License

2016 - Canterbury U17 Softball Representative
2016 - South Island U17 Softball Representative

2016 - Level 2 NCEA endorsed with Merit - Biology, Chemistry, English, Health, Physical Education, Physics2015 - Level One NCEA endorsed with Merit - English, Maths, Science, Outdoor Education, Physical Education, History

References

Annette Telfer

South Island Customer and Crew Manager - KiwiRail

027 201 6777

Sally Quinn

Delivery Manager - New Zealand Post

027 476 3660

Mario Cafone

Campus Manager - New Zealand School of Tourism

03 377 1794