Simphiwe Yiba
Hawkes Bay,Hastings
Summary
Dynamic Assistant Fitness Manager with a proven track record in member engagement and safety standards enforcement. Skilled in conflict resolution and staff training, ready to enhance operational efficiency and member satisfaction. Dedicated fitness leader specializing in safety standards enforcement and staff development. Committed to fostering a positive gym environment through effective training and conflict resolution, ensuring member satisfaction and operational excellence. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Assistant Fitness Manager
Zone Fitness Company
Cape Town Central, Cape Town
10.2019 - 03.2023
- Managing daily operations of the fitness gym and scheduling weekly meetings
- Coordinated fitness programs and classes to enhance member engagement and participation.
- Trained new staff on customer service protocols and operational procedures.
- Resolved customer complaints promptly and professionally.
- Actively engaged with members during their workouts by providing guidance on proper form and technique.
- Regularly inspected gym equipment to ensure safety standards were met.
- Supervised daily operations of the fitness gym, ensuring that all activities ran smoothly and efficiently.
- Implementing monthly evacuation drills.
- Handling customer queries on a day-to-day basis to meet members satisfaction.
Fitness Coach
Zone Fitness Company
Cape Town Central, Cape Town
03.2016 - 12.2018
- Led group fitness classes focusing on strength, endurance, and flexibility.
- Conducted fitness assessments to evaluate client progress and needs.
- Motivated clients to achieve their fitness objectives through positive reinforcement.
- Implemented client feedback to improve services and training methods.
- Worked with clients to set goals and track individual fitness progress and changes.
- Coached individuals and groups regarding successful exercise strategies and making healthy lifestyle choices.
- Provided one-on-one and group fitness instruction to individuals of all ages and abilities.
- Encouraged members to continue attending group fitness classes.
- Ensured that gym facilities were clean and well maintained at all times.
- Adhered to safety standards and utilized first aid during emergency situations to treat injuries.
Cape Argus Race Marathon
Eta College Cape Town
Rondebosch, Cape Town
01.2014 - 06.2016
- Race registration.
- Pre-Race Expo consultant
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
Ntlanganiso Secondary School
Cape Town ,Site C Khayelitsha01-2019
Some College (No Degree) - Sports Management
Eta College Cape Town
Eta College Cape Town02-2015
Skills
- Safety standards enforcement
- Member engagement
- Effective communication
- Conflict resolution
- Problem solving
- Injury prevention
- Time management
- Goal setting
- Group exercise instruction
- CPR certified
- Fitness training
- Staff development
- Managing conflict
- Observing and vigilance
- Integrity, honesty
- Leadership, teamwork
- Equipment maintenance
Custom Section 1
Reference
Lauren Hughes
Snap Fitness Havelock North Manager
02727494216
Tasneem Davids
Zone Fitness Company Manager
0739213626/0214181255
Monique Du Plessis
Persol Watties Senior Consultant
+6492742215
0
Timeline
Assistant Fitness Manager
Zone Fitness Company
10.2019 - 03.2023
Fitness Coach
Zone Fitness Company
03.2016 - 12.2018
Cape Argus Race Marathon
Eta College Cape Town
01.2014 - 06.2016
High School Diploma -
Ntlanganiso Secondary School
Some College (No Degree) - Sports Management
Eta College Cape Town