Simr Sandhu
Christchurch,CAN
Summary
Experienced professional insurance consultant with a track record of delivering customized insurance solutions. Proficient in risk assessment, policy analysis, and providing advisory services to clients. Emphasizes collaboration within a team and achieving tangible outcomes. Adaptable to changing circumstances, known for reliability and effective communication. Possesses strong problem-solving abilities, a keen willingness to learn, and excellent communication skills. Ready to contribute to team success and drive positive results. Eager to take on new challenges and advance organizational objectives with dedication and enthusiasm. Dynamic individual with hands-on experience in business management, adept at navigating obstacles. Demonstrates strong problem-solving skills and a proactive approach towards new tasks. Recognized for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
PERSONAL INSURANCE CONSULTANT
IAG - BNZ
09.2022 - Current
- Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
- Conducted comprehensive policy audits for clients, ensuring proper documentation and compliance with regulatory requirements.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring optimal insurance plan offerings.
- Assessed clients'' needs by conducting in-depth interviews, gathering information on assets, liabilities, and potential risks.
- Coordinated with legal counsel to address complex policy issues or disputes, providing expert guidance in the resolution process.
- Organized regular client check-ins to review policy changes or updates to ensure continued alignment with individual needs and goals.
- Educated clients on insurance policies and procedures.
- Monitored customer feedback and identified areas of improvement.
- Analyzed customer needs to provide customized insurance solutions.
- Analyzed risk factors to recommend appropriate coverage levels.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed approximately 30-40 incoming calls, emails and faxes per day from customers
Store Manager
Burgerfuel Spitfire & Ferrymead
11.2015 - 03.2022
- Accountable for restaurant with weekly sales of $22 thousand, including duties like hiring, training, rostering, while prioritizing healthy work environment and professional growth of employees.
- Directly accountable and responsible for 5 managers and 12 staff, health and safety, Implementation of standards and corporate strategy, reported directly to Franchisee.
- Constant monitoring, control and growth of profit margins
- Positive growth in sales stores wide from 2019
- Developing Customer base by providing quality and customer service, handling customer complaints efficiently and in a positive way
- Motivating and leading the team to reach set target goals
- Complying with Incident reports and gathering market intelligence
- Staff induction and orientation.
- Managing stores by preparing for weekly to project sales, reaching the store target with strategy planning, by recording and collating on a weekly basis.
- Developing the Business by identifying new business opportunities and continuous improvement.
- Coached Team members in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Stock management : Generate purchase order and maintain stock levels
- Monitor min/max levels, stock condition, quality and wastage
- Proper stock usage and make arrangements as per business needs
- Provide accurate and timely stock reports
Shift Manager
Burgerfuel Riccarton
11.2013 - 11.2015
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Shift Manager
McDonalds Riccarton
08.2011 - 11.2013
- Reporting directly to Store manager/Area managers
- Providing assistance to run store, training, stock levels and planning shifts
- Handling customer complaints, giving quickly and effectively response
- Managing restaurant while providing great service and cleanliness
- Making schedules according to business needs.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Diploma Level 6 - Business Management
National Institute of Business Studies
Christchurch05.2013
Diploma Level 6 - Computer Graphic Design
Yoobee College of Creative Innovation
Christchurch02.2009
Skills
- Underwriting principles
- Insurance law
- Teamwork and collaboration
- Excellent verbal and written communication
- Continuous improvement
- Critical and analytical thinking
- Problem-solving aptitude
- Adaptability and flexibility
- Interpersonal communication
- Decision-making
- Conflict resolution
- Risk assessment and management
Accomplishments
- Being store manager, managed 3 stores with weekly sales of $80-90k
- Trained 15+ shift managers and 40+ staff members in course of my career.
- Achieved Best store award and Health & Safety award while working at Burgerfuel S&H ltd.
- Worked as Training and Business Development Manager for S & H Management for limited time period. I made training plans, performed recruitment and Hiring, executed Safety and shop operation Audits, compliance with HQ/Govt. requirements for 3 Stores.
- Designed a Healthy work environment for 40+ employees.
Additional Information
- Managed 3 stores with weekly sales of $80-90k.
- Trained 15+ managers and 40+ staff members in course of my career.
- Achieved Best store award and Health & Safety award while working at Burgerfuel S&H ltd.
- Worked as Training and Business Development Manager for S & H Management for limited time period. I made training plans, performed recruitment and Hiring, executed Safety and shop operation Audits, compliance with HQ/Govt. requirements for 3 Stores.
- Designed a Healthy work environment for 40+ employees.
References
Sid Sarin
Franchisee @ burgerfuel
E: sid3366@gmail.com
P: 0221766958
IAG NZ
References can be provide from current employer (IAG), if successful
Visa Status
Currently holding permanent residence visa
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Interests
- Graphic Design
- DIY and Home Improvement
- Backpacking and Hiking
- Gym Workouts
- Outdoor Recreation
- Gardening
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
PERSONAL INSURANCE CONSULTANT
IAG - BNZ
09.2022 - Current
Store Manager
Burgerfuel Spitfire & Ferrymead
11.2015 - 03.2022
Shift Manager
Burgerfuel Riccarton
11.2013 - 11.2015
Shift Manager
McDonalds Riccarton
08.2011 - 11.2013
Diploma Level 6 - Business Management
National Institute of Business Studies
Diploma Level 6 - Computer Graphic Design
Yoobee College of Creative Innovation
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