Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simran Kamboj

Tauranga,BOP

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Snack Bar
India
02.2021 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Arts - Psychology

University of Waikato
Tauranga, BOP

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Client relations
  • Complaint handling
  • Conflict resolution

Timeline

Customer Service Representative

Snack Bar
02.2021 - 03.2022

Bachelor Of Arts - Psychology

University of Waikato
Simran Kamboj