Simran Kaur
Hamilton,New Zealand
Summary
Adept in MS Office and renowned for exceptional customer relations, my tenure at Madison Recruitment honed my ability to elevate customer satisfaction through expert problem-solving and active listening. Leveraging interpersonal skills and a strong client focus, I consistently enhance service delivery, achieving a notable increase in positive customer feedback. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Madison Recruitment
Hamilton, Hamilton
08.2024 - Current
- Experience of work in a busy governmental department (Inland Revenue Department), call centre experience.
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email
- Educated customers on products and services offered by the company.
- Processed payments from customers using point of sale systems.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Collaborated with other departments within the organization on various projects.
Checkout Operator
New World
Hamilton, New Zealand
01.2023 - Current
- Handle cash, credit, or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
Teacher
Punjabi University
Patiala, India
08.2019 - Current
- Implemented strategies for inclusive education for students with special needs
- Monitored student attendance and followed up on absences
- Encouraged a culture of respect, tolerance, and empathy among students
- Maintained records of grades, attendance, and other required documentation
Shopping Assistant
New World
Hamilton, New Zealand
03.2023 - 06.2023
- Responding promptly, customer service is priority and effectively solving customer complaints and requests
- Engaging with customers, having great communication skills and ensuring any special instructions are followed
- Ability to flex and Adapt according to work load
Education
BACHELOR OF SCIENCE -
Punjabi University
BACHELOR OF EDUCATION -
Punjabi University
MASTER OF SCIENCE -
Punjabi University
Skills
- MS Office proficiency
- Customer Relations
- Interpersonal and written communications
- Strong client relations
- Problem-solving abilities
- Active Listening
- Customer Service
- Payment processing
- Inbound call management
- Call center experience
- Account updating
- Positive and professional
Languages
- English, Advanced (C1)
- Punjabi, Advanced (C1)
- Hindi, Advanced (C1)
Personal Information
Driving License: Class 1 full license
Workingrights
NZ Resident Visa
References
References available upon request.
Timeline
Customer Service Officer
Madison Recruitment
08.2024 - Current
Shopping Assistant
New World
03.2023 - 06.2023
Checkout Operator
New World
01.2023 - Current
Teacher
Punjabi University
08.2019 - Current
BACHELOR OF SCIENCE -
Punjabi University
BACHELOR OF EDUCATION -
Punjabi University
MASTER OF SCIENCE -
Punjabi University
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