Simran Kaur
Auckland,New Zealand
Summary
Organized and dependable professional in customer service known for high productivity and efficiency in task completion. Successful at managing multiple priorities with a positive attitude. I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Santa Magic
Pakuranga/Meadowlands, Auckland
12.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Volunteer
PHDA - Punjabi Heritage Dance Academy Auckland
Auckland, AUK
12.2023 - 05.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
No Degree -
Botany Downs Secondary College
AucklandSkills
- Retail sales customer service
- Technical troubleshooting
- Product sales
- Merchandise upselling
- Computer proficiency
- Empathy and patience
- Point-of-sale system
- Teamwork and collaboration
- Cash handling
- Adaptability
Additional Information
Referee
Janesha Minhas - Santa Magic Manager (022 526 4174)
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Limited
Timeline
Customer Service Representative
Santa Magic
12.2024 - 12.2024
Volunteer
PHDA - Punjabi Heritage Dance Academy Auckland
12.2023 - 05.2024
No Degree -
Botany Downs Secondary College
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