Simran Maan
Hamilton,New Zealand
Summary
Dedicated with extensive experience directing operations, sales and staffing for numerous locations throughout area. Delivering successful improvements for business operations, profitability and team development.
Overview
10
10
years of professional experience
Work History
Self Employed
Self Employed
Hamilton, Waikato
04.2023 - Current
Area Manager/Business Development Manager
Mobil
, Waikato
11.2020 - 02.2023
- Plan, implement and monitor the regional operational strategy
- Set goals and objectives for stores in your area
- Oversee operations to ensure efficiency
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Set up and monitor store KPIs
- Ensure compliance with the company’s policies and operational guidelines
- Deal with customers' complains
- Identify operational bottlenecks and suggest solutions for improvement
- Create reports for upper management
- Maintain current client relationship and identifying areas for potential clients
- Develop new sales areas and improving sales through various methods
- Research the latest in the business industry and creating new opportunities to expand business
- Collaborate with sales and design team to ensure requirements are met, such as sales numbers and profit goals
- Established strong relationships with vendors to secure competitive pricing and best quality products.
Retail Store Manager
Mobil
, Morrinsville
08.2016 - 10.2020
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Coordinated stock replenishment processes as needed based on sales trends.
- Drafted detailed reports on store performance for upper management review.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Initiated new product training sessions for employees to improve product knowledge.
Assistant Retail Store Manager
Mobil
, Morrinsville
02.2016 - 07.2016
- Assisted in the development of store policies and procedures to ensure compliance with company standards.
- Performed regular inventory counts and monitored stock levels to ensure merchandise availability.
- Monitored staff productivity and efficiency, developing strategies to improve performance where necessary.
- Sourced potential suppliers for products needed by the store; negotiated terms of contracts with vendors.
- Adhered strictly to safety regulations at all times while also promoting a culture of safety among staff members.
- Cultivated loyal customer base by providing excellent customer service.
Customer Service Representative
Mobil
, Morrinsville
03.2015 - 01.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Checked expiration dates on all perishable goods prior to stocking shelves.
- Monitored stock levels regularly to ensure adequate supply availability for customers' needs.
Night Shift Filler
Coundown
, Auckland
09.2014 - 02.2015
- Assisted in unloading products and stocking shelves during night shifts.
- Verified that product codes matched inventory records.
- Ensured accuracy of product labels and expiration dates.
- Maintained cleanliness of store aisles and backroom areas.
- Communicated with supervisors to ensure timely restocking of shelves.
Education
Diploma in Business Managment -
Imperial College of New Zealand
Auckland, NZ06-2016
Skills
- Operations Management
- Order Management
- Relationship building and management
- Staff Training and management
- Business Development
- Customer Relationship Management
Hobbies
Playing Cricket
Cooking
References
References available upon request.
Timeline
Self Employed
Self Employed
04.2023 - Current
Area Manager/Business Development Manager
Mobil
11.2020 - 02.2023
Retail Store Manager
Mobil
08.2016 - 10.2020
Assistant Retail Store Manager
Mobil
02.2016 - 07.2016
Customer Service Representative
Mobil
03.2015 - 01.2016
Night Shift Filler
Coundown
09.2014 - 02.2015
Diploma in Business Managment -
Imperial College of New Zealand
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