Summary
Work History
Education
Skills
Certification
INTERESTS
Generic
Simranjeet Kaur

Simranjeet Kaur

Manukau

Summary

I'm an experienced customer service professional with a proven track record for delivering success. I possess a strong ability to resolve complex issues quickly ensuring customer satisfaction. My analytical and problem solving Skillset enable me to thrive in varied situations and environments.

Work History

Bar Manager

Belmont Bar
02.2020 - 10.2022
  • Creating a harmonious workplace with a multi-cultural environment.
  • Keep an eye on customers if they are intoxicated.
  • Look after the Gaming Machines and Tab.
  • Payroll
  • Creates Drink and Food menu.
  • Determines employee's schedules.
  • Track Customer Behaviour and Sales.
  • Empty the stacker.
  • Handling all the Cash and get ready for the next employee.
  • Ensure Bar is well Stocked and Clean.

Duty Manager

F Bar And Gaming Lounge
08.2018 - 01.2020
  • Update daily Sales in the records.
  • Payroll
  • Monthly Stock take
  • Ordering food
  • Handling Gaming machines
  • Handling Customers Complaints
  • Checking Customers if they are intoxicated.


Barista

McDonald's
01.2018 - 07.2018
  • Operates and clean espresso machines.
  • Opening of the Coffee cart.
  • Describe food items in the cabinet and explaining the offers for the day.
  • Preparing and Serving Hot beverages to the customers
  • Check temperature of the food cabinet, fridge, milk.
  • Update Float for the next day in the till.
  • Banking the money for the day.


Housekeeping Attendant

Spencer On Byron
12.2016 - 12.2017
  • Restocked room supplies such as facial tissues.
  • Engaged with guests on room requirements and provide amenities.
  • Trained new employees.
  • Sorted, laundered and put away various laundry items.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Food and Beverage Attendant

Bolliwood Indian Cuisine
11.2016 - 12.2016
  • Arranged tables and chairs for special occasions and events.
  • Greeted customers and provided menus.
  • Collaborated with supervisor.
  • Trained new staff members on company policies and procedures.
  • Maintain clean and organized restaurant to comply with hygiene and health regulations.
  • Maintain stock levels of cups, lids, straws, and condiments throughout shift.
  • Processed payments for orders and provided customers with change.
  • Provide information to guest about menu items, promotions.

Education

Diploma in Hospitality Management - Hospitality

NZMA
Sylvia Park
07.2016

Skills

  • Exceptional Customer Service
  • Great attention to detail
  • Bar Promotional Planning
  • Billing and Payment Processing
  • Staff Management
  • Strong Organization ability
  • Conflict resolution

Certification

  • Licensed Controller Qualifications (LCQ)
  • Manager Certificate
  • Harm minimisation training certificate as per issued by council.
  • Work experience in Sudima Auckland Airport.
  • Certificate of achievement while working in NZMA cafe fusion.
  • Food and safety certificate.

INTERESTS

Reading

Walking

Playing Badminton

Socializing

Painting

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Simranjeet Kaur