Overview
Work History
Education
Skills
Websites
Responsibilitiesandduties
Certificationsandachievements
Drivinglicensestatus
Occupationalcompetencies
Personal Information
References
Timeline
Generic

Simranjeet Kaur

Auckland

Overview

13
13
years of professional experience

Work History

Store Assistant

Rugs And More
06.2023 - Current
  • Managing & running the store as per standard procedures of the shop
  • Achieving the overall monthly and weekly Sales target of the store
  • Serving & servicing the customers being first point of contact
  • Managing the cash counter, cash register, handling cash & cash transactions
  • Understanding the needs & providing the product as per need of customer
  • Resolving Customer complaints & Grievance redressal
  • Merchandising, sorting, storing, ordering stock/product items
  • Promotion, Marketing of the products in store.

Cluster Training Manager

Maxlife Insurance Co. Ltd
01.2021 - 01.2022
  • Learning & Development head for 2 branches of Delhi Region
  • Induction Training, IRDA, IC-38 exam training, Sales & process Training.
  • Maximizing & achieving Agency sales targets through advanced training delivery & aggressively designed marketing concepts
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Conducting, Developing & Supervising Sales Training programs
  • Handholding & orientation of Newly joined managers & insurance agents, on the job, through classroom & field training.
  • Content development.
  • Organizing & scheduling of trainings planned as per the calendar.
  • Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
  • Impart Behavioral Trainings to increase the overall learning of the process in terms of enhanced customer experience.
  • Conducting the assessments to gauge the competitiveness of the process in terms of knowledge and maintaining the records of the assessments done after the trainings.
  • Ensure Compliance by regular quality checks & review.

Assistant Manager (Training)

India - Mart Intermesh Ltd
01.2015 - 01.2017
  • New Hire Training | Process Training | Behavioral (Soft skills) Trainings

Process Trainer

Aegis Ltd
01.2014 - 01.2015
  • New Hire Training | Selling skills Training | Soft - skills Training.

Trainer

SBI Card
01.2013 - 01.2014
  • Sales Training | Process Training | Soft-skills Training.

Consultant Trainer

Birla Sunlife Insurance Co. ltd
01.2012 - 01.2013
  • Insurance (IC-38) training, Sales Training.

Education

Masters of Applied Management Level-9 -

EIT,Te Pukenga
05.2024

MBA/PGDBA -Finance -

SCDL
01.2012

Bachelor Of Commerce -

01.2009

Skills

  • Store maintenance
  • Team Collaboration
  • Customer Service
  • Store safety
  • Advance MS Office (Word, Excel, Powerpoint)
  • Digital Marketing Management
  • Master certifiacation-Xero
  • MYOB Certified
  • Sales Training & Management
  • Business & Strategic Development
  • Strategic Financial Management
  • International Logistics & Supply Chain Management
  • International Logistics & Supply Chain Management
  • International Logistics & Supply Chain Management
  • Operational Improvement
  • Customer Service Training Staff training, Behavioural training & up-skilling program development
  • Training Management & Training Need Analysis

Responsibilitiesandduties

  • Store Assistant, Rugs and More, NZ, 06/01/23, Present, Managing & running the store as per standard procedures of the shop, Achieving the overall monthly and weekly Sales target of the store, Serving & servicing the customers being first point of contact, Managing the cash counter, cash register, handling cash & cash transactions, Understanding the needs & providing the product as per need of customer, Resolving Customer complaints & Grievance redressal, Merchandising, sorting, storing, ordering stock/product items, Promotion, Marketing of the products in store
  • Cluster Training Manager, MAXlife Insurance, India, 01/01/21, 12/31/22, Conducting, Developing & Supervising Sales Training programs., Maximizing & achieving Agency sales targets through advanced training delivery & aggressively designed marketing concepts., Handholding & orientation of Newly joined managers & insurance agents, on the job, through classroom & field training., Content creation & development, Organizing & scheduling of trainings planned as per the calendar., Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions., Impart Behavioral Trainings to increase the overall learning of the process in terms of enhanced customer experience., Conducting the assessments to gauge the competitiveness of the process in terms of knowledge., Conducting & maintaining the records of the assessments done after the trainings., Ensure Compliance by regular quality checks & review.

Certificationsandachievements

  • Online Master Certification in XERO Software for Accounting & Sales
  • Online Certification In MYOB
  • Online Certification in Digital marketing from HubSpot
  • Online Certification in Inbound Marketing from Hubspot
  • Certified on Change management from LinkedIn
  • Certified in Using Neurosciences for Effective Learning & development

Drivinglicensestatus

Full New Zealand driving License

Occupationalcompetencies

  • Sales Training & Management
  • Customer Service Management
  • Master certifiacation-Xero
  • MYOB Certified
  • MS Office (Word, Excel, Powerpoint)
  • Business & Strategic Development
  • Digital Marketing Management
  • Strategic Financial Management
  • International Logistics & Supply Chain Management
  • Operational Improvement
  • Customer needs Analysis
  • Training Management & Training Need Analysis
  • Customer Service Training
  • Staff training, Behavioural training & up-skilling program development

Personal Information

Nationality: Indian

References

On Request, If Required

Timeline

Store Assistant

Rugs And More
06.2023 - Current

Cluster Training Manager

Maxlife Insurance Co. Ltd
01.2021 - 01.2022

Assistant Manager (Training)

India - Mart Intermesh Ltd
01.2015 - 01.2017

Process Trainer

Aegis Ltd
01.2014 - 01.2015

Trainer

SBI Card
01.2013 - 01.2014

Consultant Trainer

Birla Sunlife Insurance Co. ltd
01.2012 - 01.2013

Masters of Applied Management Level-9 -

EIT,Te Pukenga

MBA/PGDBA -Finance -

SCDL

Bachelor Of Commerce -

Simranjeet Kaur