Learning & Development head for 2 branches of Delhi Region
Induction Training, IRDA, IC-38 exam training, Sales & process Training.
Maximizing & achieving Agency sales targets through advanced training delivery & aggressively designed marketing concepts
Monitored and evaluated training performance to determine quality and cohesiveness.
Conducting, Developing & Supervising Sales Training programs
Handholding & orientation of Newly joined managers & insurance agents, on the job, through classroom & field training.
Content development.
Organizing & scheduling of trainings planned as per the calendar.
Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
Impart Behavioral Trainings to increase the overall learning of the process in terms of enhanced customer experience.
Conducting the assessments to gauge the competitiveness of the process in terms of knowledge and maintaining the records of the assessments done after the trainings.
Ensure Compliance by regular quality checks & review.
Assistant Manager (Training)
India - Mart Intermesh Ltd
01.2015 - 01.2017
New Hire Training | Process Training | Behavioral (Soft skills) Trainings
Process Trainer
Aegis Ltd
01.2014 - 01.2015
New Hire Training | Selling skills Training | Soft - skills Training.
Trainer
SBI Card
01.2013 - 01.2014
Sales Training | Process Training | Soft-skills Training.
Consultant Trainer
Birla Sunlife Insurance Co. ltd
01.2012 - 01.2013
Insurance (IC-38) training, Sales Training.
Education
Masters of Applied Management Level-9 -
EIT,Te Pukenga
05.2024
MBA/PGDBA -Finance -
SCDL
01.2012
Bachelor Of Commerce -
01.2009
Skills
Store maintenance
Team Collaboration
Customer Service
Store safety
Advance MS Office (Word, Excel, Powerpoint)
Digital Marketing Management
Master certifiacation-Xero
MYOB Certified
Sales Training & Management
Business & Strategic Development
Strategic Financial Management
International Logistics & Supply Chain Management
International Logistics & Supply Chain Management
International Logistics & Supply Chain Management
Operational Improvement
Customer Service Training Staff training, Behavioural training & up-skilling program development
Store Assistant, Rugs and More, NZ, 06/01/23, Present, Managing & running the store as per standard procedures of the shop, Achieving the overall monthly and weekly Sales target of the store, Serving & servicing the customers being first point of contact, Managing the cash counter, cash register, handling cash & cash transactions, Understanding the needs & providing the product as per need of customer, Resolving Customer complaints & Grievance redressal, Merchandising, sorting, storing, ordering stock/product items, Promotion, Marketing of the products in store
Cluster Training Manager, MAXlife Insurance, India, 01/01/21, 12/31/22, Conducting, Developing & Supervising Sales Training programs., Maximizing & achieving Agency sales targets through advanced training delivery & aggressively designed marketing concepts., Handholding & orientation of Newly joined managers & insurance agents, on the job, through classroom & field training., Content creation & development, Organizing & scheduling of trainings planned as per the calendar., Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions., Impart Behavioral Trainings to increase the overall learning of the process in terms of enhanced customer experience., Conducting the assessments to gauge the competitiveness of the process in terms of knowledge., Conducting & maintaining the records of the assessments done after the trainings., Ensure Compliance by regular quality checks & review.
Certificationsandachievements
Online Master Certification in XERO Software for Accounting & Sales
Online Certification In MYOB
Online Certification in Digital marketing from HubSpot
Online Certification in Inbound Marketing from Hubspot
Certified on Change management from LinkedIn
Certified in Using Neurosciences for Effective Learning & development
Drivinglicensestatus
Full New Zealand driving License
Occupationalcompetencies
Sales Training & Management
Customer Service Management
Master certifiacation-Xero
MYOB Certified
MS Office (Word, Excel, Powerpoint)
Business & Strategic Development
Digital Marketing Management
Strategic Financial Management
International Logistics & Supply Chain Management
Operational Improvement
Customer needs Analysis
Training Management & Training Need Analysis
Customer Service Training
Staff training, Behavioural training & up-skilling program development