Simranjeet Kaur
Manukau,Auckland
Summary
Motivated Customer Service Professional with 1.5 years of experience attending to customers and providing insightful product information. Talented communicator with strong conflict resolution, data entry, and mentoring skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Samsung Electronics Co., Ltd.
04.2022 - Current
- Working as customer service representative for 1.5 years
- Respond to all live customer queries immediately with 24-hour resolution times
- Managing phone and in-person queries
- Report issues to management within 24 hours
- Inventory management and data entry
- Issuing mobile parts to customers
- Prepare repair orders (RO) by describing symptoms, problems, causes, repairs and services required while obtaining approval signatures and entering the orders into the service database system
- Prepare customer invoices and process payments
- Delegate work to technicians based on knowledge, skill and repair difficulty
Data Entry Operator Intern
Guru Harkrishan Vocational Institute
01.2022 - 06.2022
- Six months internship as a Data entry operator
Education
Bachelor of Commerce -
Kurukshetra University
01.2022
12th -
Haryana Board of School Education
01.2018
10th -
Haryana Board of School Education
01.2016
Skills
- Communicative
- Customer Service
- Creativity
- Data entry
Languages
English
Hindi
Punjabi
Personal Information
- Husband Name- Manpreet Singh
- Date of Birth: 09/03/00
- Gender: Female
- Nationality: Indian
- Status- Married
Timeline
Customer Service Representative
Samsung Electronics Co., Ltd.
04.2022 - Current
Data Entry Operator Intern
Guru Harkrishan Vocational Institute
01.2022 - 06.2022
12th -
Haryana Board of School Education
10th -
Haryana Board of School Education
Bachelor of Commerce -
Kurukshetra University
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