Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
CustomerServiceRepresentative

Simranjeet Kaur

Manukau,Auckland

Summary

Motivated Customer Service Professional with 1.5 years of experience attending to customers and providing insightful product information. Talented communicator with strong conflict resolution, data entry, and mentoring skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Samsung Electronics Co., Ltd.
04.2022 - Current
  • Working as customer service representative for 1.5 years
  • Respond to all live customer queries immediately with 24-hour resolution times
  • Managing phone and in-person queries
  • Report issues to management within 24 hours
  • Inventory management and data entry
  • Issuing mobile parts to customers
  • Prepare repair orders (RO) by describing symptoms, problems, causes, repairs and services required while obtaining approval signatures and entering the orders into the service database system
  • Prepare customer invoices and process payments
  • Delegate work to technicians based on knowledge, skill and repair difficulty

Data Entry Operator Intern

Guru Harkrishan Vocational Institute
01.2022 - 06.2022
  • Six months internship as a Data entry operator

Education

Bachelor of Commerce -

Kurukshetra University
01.2022

12th -

Haryana Board of School Education
01.2018

10th -

Haryana Board of School Education
01.2016

Skills

  • Communicative
  • Customer Service
  • Creativity
  • Data entry

Languages

English
Hindi
Punjabi

Personal Information

  • Husband Name- Manpreet Singh
  • Date of Birth: 09/03/00
  • Gender: Female
  • Nationality: Indian
  • Status- Married

Timeline

Customer Service Representative

Samsung Electronics Co., Ltd.
04.2022 - Current

Data Entry Operator Intern

Guru Harkrishan Vocational Institute
01.2022 - 06.2022

12th -

Haryana Board of School Education

10th -

Haryana Board of School Education

Bachelor of Commerce -

Kurukshetra University

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Simranjeet Kaur