Simranjeet Singh
Food And Beverage Supervisor
Auckland
Summary
Customer-focused Food and Beverage Supervisor with strong experience in leading service teams and ensuring excellent guest satisfaction in fast-paced environments. Skilled in handling customer inquiries, Expert in administration work, resolving complaints promptly, and creating positive dining experiences. Proven ability to train and motivate staff to uphold high service standards. Brings strong communication, problem-solving, and people skills that easily transfer to any customer service role. Passionate about providing friendly, efficient, and professional support to customers at all times.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Food and Beverage Supervisor
Novotel Auckland Airport
06.2023 - Current
- Supervise daily food and beverage operations, ensuring smooth service and an excellent guest experience.
- Act as the Assistant Manager during their absence, leading the team, overseeing operations, and managing guest relations.
- Lead, train, and motivate staff to maintain high service and presentation standards.
- Manage stock control, ordering, and cost management through Purchase Plus.
- Handle staff scheduling, shift management, and delegation of duties.
- Respond to guest inquiries and resolve service issues, including managing guest emails.
- Support planning and execution of events, banquets, and special functions.
- Ensure compliance with health, safety, and hygiene standards.
- Prepare daily reports, and communicate with management on performance and improvements.
Assistant Restaurant Manager
Waitakere Resort and Spa
10.2022 - 03.2023
- Support the restaurant manager in daily operations, ensuring smooth service and high guest satisfaction.
- Oversee food and beverage service, ensuring quality, presentation, and compliance with hygiene standards.
- Ensure compliance with health, safety, and licensing regulations.
- Monitor inventory levels, place orders, and manage stock control to minimize wastage and costs.
Food and Beverage Supervisor
Hilton
05.2021 - 10.2022
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled beverage costs and managed inventory.
Bartender
Hilton
12.2019 - 05.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Food and Beverage Attendant
Cordis
09.2018 - 11.2019
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted and seated guests to provide friendly and welcoming experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Conducted regular quality checks on food and beverage items, maintaining high standards of service.
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
Barista
McDonald's
03.2018 - 09.2018
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Cafe Attendant
PRO 3
10.2015 - 04.2016
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
Education
Diploma Level 5 & 6 - Hospitality Management And Hotel Managment
Northshore International Academy
Auckland 10-2018
Diploma Level 3 - Hotel Management And Restaurant Operations
Hospitality Managment
Singapore 04.2001 -
Skills
- Staff supervision
- Customer service
- Administration Abilities
- Interpersonal skills
- Problem-solving aptitude
- Decision-making
- Microsoft Excel
- Time management
- Attention to detail
- Manager Certificate
- First Aid Certificate
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Manager Certificate
Languages
English and Hindi
Timeline
Manager Certificate
07-2028
First Aid certificate
05-2026
Food and Beverage Supervisor
Novotel Auckland Airport
06.2023 - Current
Assistant Restaurant Manager
Waitakere Resort and Spa
10.2022 - 03.2023
Food and Beverage Supervisor
Hilton
05.2021 - 10.2022
Bartender
Hilton
12.2019 - 05.2021
Food and Beverage Attendant
Cordis
09.2018 - 11.2019
Barista
McDonald's
03.2018 - 09.2018
Cafe Attendant
PRO 3
10.2015 - 04.2016
Diploma Level 3 - Hotel Management And Restaurant Operations
Hospitality Managment
04.2001 -
Diploma Level 5 & 6 - Hospitality Management And Hotel Managment
Northshore International Academy
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