Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Personal Information
Timeline
Generic

Simranpreet Singh

Avenal,INVERCARGILL

Summary

Resourceful Cybersecurity Analyst known for high productivity and efficient task completion. Possess specialized skills in threat intelligence analysis, network security protocols, and incident response strategies. Excel at problem-solving, critical thinking, and communication, enabling effective collaboration with team members to secure information systems against cyber threats.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Technician

Southtech ltd
Avenal, INVERCARGILL
01.2025 - Current
  • Monitored network security alerts to identify potential threats and vulnerabilities.
  • Collaborated with IT teams to implement security controls across various platforms.
  • Analyzed security logs to detect unauthorized access and suspicious activity.
  • Provided training sessions on cybersecurity best practices for staff members.
  • Conducted vulnerability scans using automated tools to detect any weaknesses in the system.
  • Provided technical support for troubleshooting issues related to security systems and networks.
  • Maintained up-to-date knowledge about the latest trends in cybersecurity technologies.
  • installing ESET scanning software's for end point protection

Level 1 Helpdesk Agent

Advance Communications ltd
Avenal, INVERCARGILL
04.2019 - 10.2024
  • Provided technical support for users via phone and email communications.
  • Documented support requests and solutions in the ticketing system accurately.
  • Assisted in onboarding new employees with IT equipment and software training.
  • Provided technical assistance to customers by troubleshooting hardware and software issues.
  • Tracked progress of open tickets using the ticketing system until resolution was achieved.
  • Assisted with basic network administration tasks such as adding new users, resetting passwords and configuring accounts.
  • Responded to incoming calls, emails and tickets from customers seeking technical assistance.
  • Maintained records, logs, and lifecycle documentation of work requests.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Data cabling, installing fiber and ONT

Education

GED -

UNITEC Institute of Technology
01-2017

Skills

  • Technical troubleshooting
  • Network setup
  • Documentation management
  • System maintenance
  • Customer service
  • Help desk operations
  • Routing, switching, knowledge of DHCP, DNS
  • TCP/IP
  • Network troubleshooting
  • Network security
  • Wireless networking
  • Troubleshooting and Diagnostics
  • Incident response
  • Malware analysis
  • Endpoint protection
  • Network monitoring
  • Two-factor authentication
  • Cybersecurity frameworks

Certification

  • Grandstream certified specialist, networking solutions-jun2025
  • Datacom Cybersecurity Job Simulation (Forage) – Dec 2024 - Investigated a simulated cyberattack, produced analysis & recommendations - Conducted risk assessment to enhance client cybersecurity posture
  • Working at heights

Education and Training

other

Personal Information

Timeline

IT Technician

Southtech ltd
01.2025 - Current

Level 1 Helpdesk Agent

Advance Communications ltd
04.2019 - 10.2024

GED -

UNITEC Institute of Technology

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Simranpreet Singh