Simratpal Kaur Bal
Manukau
Summary
Hardworking and passionate job seeker with strong organizational skills.
Ready to help team achieve company goals, even in rush situations.
Experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise.
Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Furniture NOW Manukau
03.2023 - 12.2023
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Conducted regular price audits to ensure pricing consistency across all products on display.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
Supervisor
Eligin Cafe
06.2022 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity
- Evaluated employee performance and coached and trained to improve weak areas.
Ground Staff Member
IndiGo Airline, InterGlobe Aviation
08.2019 - 05.2022
- Enhanced customer satisfaction by efficiently handling check-in and boarding processes.
- Assisted passengers with special needs, ensuring a comfortable and safe travel experience.
- Streamlined baggage handling procedures for faster turnaround times and reduced lost luggage incidents.
- Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
Public Relations Officer
Gems Cambridge International School
08.2019 - 05.2022
- Coordinated interviews between company spokespeople and members of the press to convey key messages.
- Coordinated media interviews with organization staff, board members and volunteers.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
Education
Bachelor of Science - Agricultural And Food Products Processing
Lovely Professional University
08.2018
Skills
- Performance Tracking and Evaluations
- Guest Satisfaction
- Safe Work Methods
- Workflow Monitoring
- Upgrading Systems
- Staff Discipline
- POS System Operation
- Complaint Handling
- Complex Problem-Solving
- Attention to detail
- Decision-making abilities
- Sales target achievement
- Organizational skills
Languages
Hindi
English
Punjabi
Timeline
Retail Assistant
Furniture NOW Manukau
03.2023 - 12.2023
Supervisor
Eligin Cafe
06.2022 - 01.2023
Ground Staff Member
IndiGo Airline, InterGlobe Aviation
08.2019 - 05.2022
Public Relations Officer
Gems Cambridge International School
08.2019 - 05.2022
Bachelor of Science - Agricultural And Food Products Processing
Lovely Professional University
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