Sina Alaifaiva
Paparangi,Wellington
Summary
I’m looking for a permanent role to build on my recent customer service background and ideally begin my career. I am self-motivated to do well, possess a friendly and approachable nature, enjoy meeting new people and I continually try to exceed expectations. And I’m available to start a new role immediately.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Vector Metering
Wellington
03.2020 - 06.2022
- Key responsibilities
- Scheduling appointments for customers for a smart meter installation
- Working alongside scheduling team and the dispatching team for availability of the jobs in the area
Customer Care Representative
NZQA
Wellington, WGN
01.2023 - Current
Maintain up to date knowledge of NZQA products and services.
Access and operate the information systems in accordance with NZQA usage policies only making changes requested and reporting other issues of concerned observed
Updating customer information, providing support to assist with wider NZQA services as required.
Membership Consultant
Exodus Gym
Wellington
08.2019 - 12.2019
- Key responsibilities
- Recording Sales
- Familiar with sales memberships of the clubs
- Recording sales targets on board
Telephone Interviewer
Research NZ
Wellington
11.2011 - 09.2018
- Key responsibilities
- Conducted surveys on behalf of government departments and agencies
- Recorded notes in system
Education
High School Diploma - Advanced Travel Tourism Certificate Level 4
Travel Careers And Training
Wellington, WGN09.2007
Certificate level 3 - Travel and Tourism
Singapore Airlines Certificate
01.2007
Skills
- Key Skill Set
- Customer Services skills
- Communication skills
- Team work
Interests
I enjoy spending time with family, Travelling
Timeline
Customer Care Representative
NZQA
01.2023 - Current
Customer Service Representative
Vector Metering
03.2020 - 06.2022
Membership Consultant
Exodus Gym
08.2019 - 12.2019
Telephone Interviewer
Research NZ
11.2011 - 09.2018
Certificate level 3 - Travel and Tourism
Singapore Airlines Certificate
High School Diploma - Advanced Travel Tourism Certificate Level 4
Travel Careers And Training