Summary
Overview
Work History
Skills
Timeline
Generic

Sina Mua

Auckland,Manurewa

Summary

Adept at strategic planning and sales presentations, I consistently exceeded sales quotas at Rentokil Initial by cultivating strong client relationships and leveraging industry expertise. My proactive approach and commitment to continuous improvement led to significant client base expansion and high satisfaction rates, showcasing my ability to drive results and enhance brand awareness. Successful Territory Manager bringing strong history of exceeding product revenue and customer targets. Versed in Pest & Hygiene products and current market trends. Over 14 years of sales and business development success.

Overview

22
22
years of professional experience

Work History

Territory Account Manager

Rentokil Initial
05.2018 - Current
  • Developed long-term relationships with key decision-makers in the assigned region, resulting in repeat business.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Documented time, calls, and results, and submitted reports.
  • Achieved sales quotas consistently through strategic planning and effective customer relationship management.
  • Delivered engaging presentations demonstrating product features and benefits that resonate with clients'' unique requirements.
  • Expanded client base by identifying and targeting prospective customers within the assigned territory.
  • Organized regular meetings with existing clients to address their needs and identify upselling opportunities.
  • Tracked sales performance metrics regularly, adjusting strategies as necessary to meet or exceed targets.
  • Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Ambassador Sales Manager

The Service Company
01.2013 - 12.2015
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Built relationships with customers and community to establish long-term business growth.
  • Built relationships with key accounts.

Account Manager

NZ Safety Blackwoods
09.2002 - 08.2013
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Skills

  • Sales Presentations
  • Strategic Planning
  • Social Media Marketing
  • Brand Awareness
  • Pipeline Management
  • Cold-calling
  • Performance Tracking
  • Industry Expertise
  • Sales expertise
  • Continuous Improvement

Timeline

Territory Account Manager

Rentokil Initial
05.2018 - Current

Ambassador Sales Manager

The Service Company
01.2013 - 12.2015

Account Manager

NZ Safety Blackwoods
09.2002 - 08.2013

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Sina Mua