Sina Pau
Auckland,AUK
Summary
Reliable Leader demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
Work History
Health Coach
Procare
01.2024 - Current
- Assessed clients' current diet and lifestyle habits to identify areas for improvement.
- Provided education around the importance of healthy eating, physical activity, sleep, stress management, and other lifestyle factors.
- Collaborated with healthcare providers to ensure alignment between nutrition recommendations and medical protocols.
- Facilitated group workshops on topics such as mindful eating, meal planning, label reading, grocery shopping on a budget.
- Offered ongoing motivation and accountability for behavior change through positive reinforcement techniques.
- Monitored client progress through regular weigh-ins and measurements; tracked data using software programs such as Microsoft Excel or Google Sheets.
- Developed action plans tailored to each client's needs including specific steps to improve dietary quality and increase physical activity levels.
- Provided emotional support throughout the coaching process by listening attentively without judgement or criticism.
- Explained how different foods affect energy levels, moods and overall health outcomes.
- Utilized an evidence-based approach when making nutrition recommendations and designing meal plans.
- Developed individualized nutrition plans based on client's health goals and preferences.
- Spoke with health community workers and members of public about importance of health, prevention, and treatment.
Admin/Customer Service Team Leader
Fliway
Mangere, Auckland
10.2021 - 01.2024
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
- Provided guidance to customer service representatives in resolving complex customer issues.
- Conducted performance reviews for customer service staff on a regular basis.
- Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
- Maintained accurate records of employee attendance, leave balances and tax information.
- Assisted in the preparation of the annual budget by providing detailed salary projections.
- Prepared monthly reports on payroll costs for management review.
- Verified employee hours worked against timesheets provided by supervisors.
- Resolved discrepancies between payroll records and employee inquiries.
- Performed administrative tasks, such as filing, copying, and scanning. For the Payroll Department.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Resolved customer complaints regarding services or products in a professional manner.
- Monitored customer feedback to identify areas of improvement in services or products offered by the company.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Coordinated meetings, conferences, travel arrangements.
- Developed strategies for cost reduction and improved quality of purchased goods or services.
Front Desk Manager
Pakuranga Medical Centre
Pakuranga , Auckland
02.2020 - 10.2021
- Greeted patients and visitors in a professional manner.
- Provided administrative support to medical staff, including scheduling appointments and managing patient records.
- Answered incoming calls, responded to inquiries, and directed calls to appropriate personnel.
- Assisted with the coordination of patient care by communicating with other departments as necessary.
- Verified insurance coverage for services rendered and collected co-pays when applicable.
- Maintained accurate and up-to-date filing systems for medical records and documents.
- Completed paperwork prior to patient visits, such as registration forms and consent forms.
- Checked in patients upon arrival, verified personal information, updated electronic health records accordingly.
- Performed basic office tasks such as filing, faxing, photocopying, scanning documents.
- Ordered supplies on a regular basis to ensure adequate stock levels were maintained.
- Followed up with insurance companies regarding claims processing status.
- Responded promptly to emails from patients or other healthcare providers.
- Assisted with billing activities such as generating invoices or submitting claims electronically.
Apparel Team Lead
Kmart
Manukau, Auckland
10.2017 - 01.2020
- Assisted customers with selecting and purchasing apparel items.
- Provided product knowledge to customers on features and benefits of different clothing items.
- Organized apparel products on shelves according to size, color and style.
- Maintained cleanliness of the fitting rooms by folding clothes and removing tags from garments.
- Restocked merchandise on sales floor when needed.
- Operated cash register to process customer transactions.
- Processed returns accurately and efficiently while following company policies.
- Replenished stock levels as needed throughout the store using inventory management system.
- Inspected incoming shipments for damages or defects and documented findings accordingly.
- Adhered to loss prevention procedures including monitoring customer activities in the store for possible theft or fraudulent activity.
- Answered questions about warranties, product features, prices, availability.
- Sorted out damaged or defective items from regular stock for return and exchange purposes.
- Managed stockroom organization by organizing new arrivals according to size, color and style.
- Provided excellent customer service by greeting customers upon arrival in store.
- Followed proper safety protocols while operating equipment such as ladders or scissors.
- Recovered and organized stock throughout each shift to keep racks customer ready.
- Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
Education
High School Diploma -
Tangaroa College
Auckland, NZ11-2018
Health And Wellness
The Careers Academy
Skills
- Online Marketing
- Motivational Interviewing
- Database recordkeeping
- Health Education
- Collaborative Teamwork
- Expense Tracking
- Staff Development
- Policy Implementation
- Marketing
- Performance Management
- Budget Control
- Verbal and written communication
- Staff Management
- Innovation management
- Staff Training and Development
- Lead Generation
Timeline
Health Coach
Procare
01.2024 - Current
Admin/Customer Service Team Leader
Fliway
10.2021 - 01.2024
Front Desk Manager
Pakuranga Medical Centre
02.2020 - 10.2021
Apparel Team Lead
Kmart
10.2017 - 01.2020
High School Diploma -
Tangaroa College
Health And Wellness
The Careers Academy