Summary
Overview
Work History
Education
Skills
Computer Skills
References
Timeline
Generic

Sina Tuimauga

Auckland,New Zealand

Summary

As a seasoned professional, I am driven by a relentless passion for leadership and operational excellence. With a decade-long track record as a manager, I excel in communication and organizational prowess. My career highlights include achieving a remarkable increase in operational efficiency through strategic leadership. I possess a strong aptitude for navigating complex challenges and devising innovative strategies to bolster profitability. I am now seeking to leverage my extensive experience in a dynamic and forward-thinking organization. My goal is to expand my skill set to drive sustainable growth and success.

Overview

18
18
years of professional experience

Work History

National Operations Manager

Rent4Keeps NZ
06.2021 - Current
  • Making sure that all operations run smoothly traveling between North and South Island to perform reviews of individual managers and employees.
  • Overseeing accounting, monitoring the financial data and recommending solutions to improve profitability, Creating strategies and policies for company growth, Implementing plans and procedures regarding stock losses and theft, Employing means to keep company costs down, Conducting staff performance reviews and motivating staff, Managing market initiatives and maximize business performance to reach the customer and company goals, Achieving better business practices, Oversee hiring, Training and development of new employees and staff, Oversee lending applications to ensure they meet CCCFA regulations, Oversee suppliers for stock levels, Co-ordination and delivery training of new computer systems and software to new hires.

National Collections Manager

Rent4Keeps NZ
06.2019 - 06.2021
  • Create reports to monitor collections, Negotiate payment plans with customers, Training and development of collections agents, Strong report building and strong communication with customers, Overseeing the collections overdue accounts, Data analysis, Overseeing processes and procedures for collections in line with rules and regulations CCCFA., Complaints resolution I started as the collections manager when the debt percentage was 32% I managed to reduce this to 11% with in a year which was the lowest in the company.

Regional Sales Manager

Rent4Keeps NZ
06.2018 - 06.2019
  • Sales Planning, Supplier product purchasing negotiations, Budget Management, Credit Risk analysis, Application approvals, Leadership and team management, Building strong relationships, Sales strategy development, Problem solving, Product purchasing, Product deliveries, Strong customer service, Conflict resolution, Organisational skills, Sales training & coaching

Telesales Team Leader

Oxygen Air
09.2017 - 02.2018
  • Managed day to day operations, Managing client base in sales and customer service, Manage Inbound and outgoing cold calling sales, Reported to the Directors on a daily basis with Sales targets/ Revenue etc

Quality Assurance Manager

HRV
09.2015 - 09.2017
  • Quality Auditing of appointments to ensure they are within company guidelines, Quality control inspector, Employee training, Process improvement

Regional Direct Marketing Manager

HRV
09.2010 - 09.2015
  • Manage day to day operations, Recruitment and HR, Onboarding new staff and induction training, Train and development of poor performers, Facilitate team meetings, Reporting to CEO/CFO weekly on department performance, Design incentive programs and competitions, Handle customer disputes, Complaints resolution, Identify areas of improvements in the company and assist in creating and implementing improvements, HR

Direct Marketer

HRV
07.2009 - 09.2010
  • Keep an updated customer database, Achieving sales KPI and targets, Strong communication and report building with customers, Process all customer information through Bigfoot CRM database, Ability to overcome objections and Fact find to achieve best outcome for each customer

Team Leader/Contact Centre Manager

Teleservices
05.2008 - 07.2009
  • Outbound sales - Power, charities, Telco, Team Leader for Power Shop, Monitor calls, Coach and train staff, Quality Assurance, Facilitate team meetings, Reporting

Telesales Agent

MCL Group
11.2006 - 05.2008
  • Manage day to day operations, Train and coach staff, Conduct one on one meetings, Set direct marketing team targets, Performance management, Quality assurance and monitoring, Reporting on a daily/weekly and/or monthly basis, Facilitate team meetings, Design incentive programs and competitions, Handle customer disputes over the phone or by email

Education

Travel & Tourism -

U.C.O.L (Universal College of Learning)
01.2008

NCEA Level 1,2 and 3 university Entrance -

Spotswood College
01.2006

New Plymouth Airport -

Air New Zealand
01.2006

Skills

  • Standard Operating Procedures
  • Operational Excellence
  • MS Office Suite
  • Recruitment and selection
  • Forecasting
  • Cost Reduction
  • Performance Appraisal
  • Key Performance Indicators
  • Excellent interpersonal skills
  • Operational Efficiency
  • Knowledge of performance tracking
  • Budget knowledge
  • Outstanding communication skills
  • Strategic Planning
  • Staff Supervision
  • Compliance Management
  • Sales expertise
  • Sales Presentations
  • Product Knowledge
  • Client Relationship Management
  • Direct Sales
  • Goal Setting
  • Account Management
  • Rapport and relationship building
  • Sales Coaching
  • New Business Development
  • Analytical problem solver
  • KPI Tracking
  • Empowers high-performing sales teams
  • Lead Generation
  • Business development and planning
  • Report writing experience
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Performance Metrics Monitoring
  • Credit Analysis Proficiency
  • Debt recovery expertise
  • Policy Enforcement
  • Process improvement strategies
  • Expertise in Computer Software
  • Department management
  • Performance Optimization
  • Troubleshooting Network Issues

Computer Skills

  • Internet Explorer
  • Firefox, Windows,
  • Microsoft 365 Suite - Outlook; Word; PowerPoint; Excel,
  • Automatic dialler - Spitfire, Twilio,
  • SALESFORCE ERP/CRM/Bigfoot CRM

References

  • Rowan Webb | rowanwebbnz@gmail.com | 0275864031
  • Derrick Hubbard | General Manager - Rent4Keeps Australia & NZ | +61 404822757


Others available upon request

Timeline

National Operations Manager

Rent4Keeps NZ
06.2021 - Current

National Collections Manager

Rent4Keeps NZ
06.2019 - 06.2021

Regional Sales Manager

Rent4Keeps NZ
06.2018 - 06.2019

Telesales Team Leader

Oxygen Air
09.2017 - 02.2018

Quality Assurance Manager

HRV
09.2015 - 09.2017

Regional Direct Marketing Manager

HRV
09.2010 - 09.2015

Direct Marketer

HRV
07.2009 - 09.2010

Team Leader/Contact Centre Manager

Teleservices
05.2008 - 07.2009

Telesales Agent

MCL Group
11.2006 - 05.2008

Travel & Tourism -

U.C.O.L (Universal College of Learning)

NCEA Level 1,2 and 3 university Entrance -

Spotswood College

New Plymouth Airport -

Air New Zealand

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Sina Tuimauga