Sina Tuimauga
Auckland,AUK
Summary
Dynamic operations manager with extensive experience in leading cross-functional teams and optimizing processes to drive efficiency. Expertise in strategic planning, staff development, and cost reduction strategies has led to significant improvements in workflow and operational performance. Recognized for innovative problem-solving skills that enhance business outcomes while maintaining high standards of quality. Career goal focuses on leveraging leadership capabilities to further elevate organizational success.
Overview
17
17
years of professional experience
Work History
Customer Care Executive
2Cheap Cars
Penrose, Auckland
05.2024 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Streamlined customer support processes for improved call handling times and resolutions.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
National Operations Manager
Rent4Keeps Nz Ltd
Auckland, AUK And Australia
06.2018 - 05.2024
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Identified profitable business leads and built pipeline of prospective customers.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Worked closely with executive leadership to develop long-term strategies for company success.
- Improved customer satisfaction rates through enhanced communication strategies between departments.
- Identified areas for improvement within the organization, implementing changes that led to increased productivity and profitability.
- Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
- Prepared comprehensive credit reports summarizing findings and supporting loan approval or denial decisions.
- Monitored economic indicators and regulatory changes that could impact credit portfolios.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Developed long-term account plans that incorporated aggressive growth goals while ensuring customer satisfaction levels remained high.
- Supported sales team members to drive growth and development.
National Direct Marketing Manager
Total Home Solutions (Trading as HRV)
Auckland, AUK
09.2011 - 06.2018
- Evaluated emerging technologies, recommending innovative solutions that enhanced overall campaign effectiveness.
- Improved lead generation process by refining segmentation criteria based on demographic factors.
- Built strong relationships with vendors, negotiating favourable terms for printing, mailing, and list rental services.
- Coordinated integrated multi-channel marketing campaigns to expand reach and improve conversion rates.
- Collaborated with creative teams to develop compelling marketing materials and messaging.
- Prioritized activities to maximize territory volume.
- Established relationships with key clients, while maintaining existing customer base.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Directed and coordinated products, services and sales activities.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Direct Marketer/Sales Representative Team Leader
Total Home Solutions (Trading as HRV)
Auckland, AUK
06.2009 - 09.2011
- Enhanced brand visibility with creative advertising and promotional materials.
- Maximized campaign ROI with thorough market research and analysis.
- Boosted sales through the implementation of data-driven marketing strategies.
- Optimized email marketing campaigns for higher open rates and click-throughs.
- Increased customer engagement by developing targeted marketing campaigns.
- Organized successful trade shows and events that resulted in increased brand recognition and lead generation opportunities.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Negotiated contracts with customers in order to maximize profits.
- Researched competitors' products, prices, and sales techniques.
- Negotiated pricing contracts with customers to maximize profits.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Coordinated with other departments to ensure timely delivery of orders.
- Identified customer needs by asking questions and advising on best solutions.
Education
Travel & Tourism -
U.C.O.L (Universal College of Learning)
01.2008
NCEA Level 1,2 and 3 university Entrance -
Spotswood College
01.2006
New Plymouth Airport -
Air New Zealand
01.2006
Referees Available Upon Request
Skills
- Complaint resolution
- Training and mentoring
- Sales expertise
- Regulatory compliance
- Personnel training and development
- Call center management
- Decision-making
- Stakeholder management
- CRM proficiency
- Financial acumen
- Relationship management
- Closing techniques
- Customer engagement
- New business development
- Sales processes
- Solution selling
- New hire onboarding
- Teamwork and collaboration
- Analytical skills
- Health and safety compliance
- Procedure development
- Customer retention
- Contract negotiation
- Project planning and development
- Distribution center management
- Team leadership
- Troubleshooting and problem solving
- FLUENT IN English, Samoan
Languages
Samoan
English
Tongan
Te Reo
Timeline
Customer Care Executive
2Cheap Cars
05.2024 - Current
National Operations Manager
Rent4Keeps Nz Ltd
06.2018 - 05.2024
National Direct Marketing Manager
Total Home Solutions (Trading as HRV)
09.2011 - 06.2018
Direct Marketer/Sales Representative Team Leader
Total Home Solutions (Trading as HRV)
06.2009 - 09.2011
Travel & Tourism -
U.C.O.L (Universal College of Learning)
NCEA Level 1,2 and 3 university Entrance -
Spotswood College
New Plymouth Airport -
Air New Zealand
Referees Available Upon Request